Jennifer Rodriguez
Las Vegas,NV
Summary
Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations and ideal customer experiences.
Overview
1
1
year of professional experience
Work History
Cashier Team Lead
Double C Corporations
Las Vegas, NV
11.2021 - 03.2022
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Monitored areas for security issues and safety hazards.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
- Increased customer loyalty and retention.
- Displayed new stock and rotated existing products.
- Educated employees on register use, merchandising and customer service.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Reviewed and resolved differences between accounting information and cash drawer.
- Built effective training and coaching strategies to optimize team performance.
- Directed team of 4 cashiers to maximize performance and deliver exceptional service to every customer
Cashier
Doctor's Associates, Inc.
Las Vegas, NV
02.2021 - 11.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained cash drawer of $200 or more per shift.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Lifted up to 30 pounds at once.
Education
High School Diploma -
Western HighSchool
4601 W Bonanza Rd, Las Vegas, Nv 8910706.2022
Skills
- Computer Typing Skills
- Organization
- Customer Service Excellence
- Cash Register Transactions
- Store Opening & Closing procedures
- Drawer Balancing
- Complaint resolution
- Sales
- Organization
- Employee Training
- Customer Transactions
- Cleaning and Sanitizing
- Cash Handling
- Policies and Procedures
- Honest and Ethical
- Cooperative Attitude
- Reliable and Responsible
- Payment Processing
- Creative Thinking
- Basic Mathematics
Additional Information
- Performance Award Social Worker of America
Languages
English
Full Professional
Spanish
Professional Working
American Sign Language
Native or Bilingual
Timeline
Cashier Team Lead
Double C Corporations
11.2021 - 03.2022
Cashier
Doctor's Associates, Inc.
02.2021 - 11.2021
High School Diploma -
Western HighSchool