Tiakevinesha Johnson
Miami,FL
Summary
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Energetic cashier with several years of experience assisting customers with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boosts sales by explaining current promotions, relating to customers and building rapport.
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
Home Depot
Hialeah, Florida
11.2021 - 10.2024
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed payments promptly for customers to exceed productivity standards.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Administrative Assistant
Broward Regional Health Planning Council
Miramar, Florida
09.2021 - 07.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Call Center Representative
Alorica
Doral, Florida
06.2019 - 10.2023
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Analyzed data collected during each call in order to identify trends in customer feedback.
Mentor Teacher
Walter C. Young Middle School
Miramar, Florida
09.2018 - 10.2022
- Provided guidance and support to new teachers on classroom management, curriculum development, and teaching strategies.
- Facilitated professional development for colleagues in the areas of lesson planning, assessment practices, and technology integration.
- Assisted with the implementation of school-wide initiatives such as differentiated instruction, response to intervention, and 21st century learning.
- Monitored student performance data and collaborated with administrators to develop appropriate interventions for struggling students.
- Initiated conversations focused on exploring alternative solutions or approaches when faced with difficult situations involving students or parents.
- Maintained accurate records regarding mentor and mentee meetings, assessments of progress made towards achieving goals established at the start of the program year.
- Built relationships with students and guardians through active communication and positive feedback.
- Met with parents about student needs to garner additional support.
- Kept students safe in classroom and outside environments.
Education
Community Learning Academy
Miami, FL06-2016
Skills
- Heavy Lifting
- Shift Scheduling
- Policy Enforcement
- POS System
- Customer Service
- Team Leadership
- Adaptability and Dependability
- Punctual and Reliable
- Coaching and Mentoring
- Friendly, Positive Attitude
- Decision-Making
- Typing Skills
- Typing and written communication
Timeline
Cashier Team Lead
Home Depot
11.2021 - 10.2024
Administrative Assistant
Broward Regional Health Planning Council
09.2021 - 07.2024
Call Center Representative
Alorica
06.2019 - 10.2023
Mentor Teacher
Walter C. Young Middle School
09.2018 - 10.2022
Community Learning Academy