Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Masten

Charlotte,NC

Summary

Dynamic and results-driven professional with extensive experience at McDonald's Restaurant as a Cashier Team Lead. Proven expertise in team leadership and cash handling, implementing workflow improvements that enhanced service efficiency. Recognized for exceptional problem-solving skills and a commitment to customer satisfaction, fostering a positive work environment.

Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences.

Production professional with history of optimizing manufacturing workflows and ensuring quality control. Proven ability to adapt to changing production needs and collaborate effectively with team members. Recognized for problem-solving skills and dedication to meeting production deadlines.

Diligent with solid background in production processes and hands-on involvement in assembly line operations. Known for ensuring product quality and maintaining safety standards. Demonstrates proficiency in machine operation and teamwork.

Industrious Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing 7 years of related experience in basic maintenance tasks, equipment operation and inspection abilities.

Overview

9
9
years of professional experience

Work History

Cashier Team Lead

McDonald's Restaurant
02.2022 - 07.2024
  • Supervised daily operations of cashier team to ensure efficient service delivery.
  • Trained new cashiers on customer service protocols and POS systems.
  • Monitored cash handling procedures to maintain accuracy and compliance.
  • Implemented workflow improvements that reduced transaction times during peak hours.
  • Resolved customer complaints promptly, enhancing overall satisfaction ratings.

Production Worker

BMW Manufacturing
03.2018 - 03.2021
  • Operated machinery to assemble automotive components efficiently.
  • Conducted quality inspections to ensure adherence to production standards.
  • Collaborated with team members to optimize workflow and reduce downtime.
  • Trained new employees on safety protocols and operational procedures.
  • Assisted in maintaining a clean and organized work environment for safety compliance.
  • Resolved issues quickly to maintain productivity goals.

Warehouse Worker

Amazon
04.2015 - 02.2018
  • Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
  • Conducted inventory checks to ensure accuracy and availability of stock levels.
  • Collaborated with team members to optimize workflow and minimize delays in shipping processes.
  • Trained new employees on safety protocols and standard operating procedures for warehouse operations.

Education

No Degree - Business

Spartanburg Community College
Spartanburg, SC
05-2009

High School Diploma -

Summerville High School
Summerville, SC
05-2005

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Positive attitude
  • Punctual and reliable
  • Cash register operation
  • Cashier training
  • New hire training
  • Heavy lifting
  • Product restocking
  • Product knowledge
  • Opening and closing procedures
  • Inventory management
  • Attention to detail
  • Multitasking and organization
  • Empathy and patience
  • Product packing
  • Workplace cleanliness
  • Product assembly
  • Product inspection
  • Materials handling
  • Assembly procedures
  • Shipment preparation
  • Efficient communication

Timeline

Cashier Team Lead

McDonald's Restaurant
02.2022 - 07.2024

Production Worker

BMW Manufacturing
03.2018 - 03.2021

Warehouse Worker

Amazon
04.2015 - 02.2018

No Degree - Business

Spartanburg Community College

High School Diploma -

Summerville High School