Supervised work activities, performance and service quality of pharmacy staff.

• Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
• Worked closely with pharmacy manager to maintain day-to-day operations.
• Trained pharmacy interns and newly hired technicians.
• Managed weekly schedules and requests for leave.
• Assessed safety procedures and federal regulations to maintain pharmacy compliance.
• Mitigated regulatory risks by coordinating audits to comply with protocols.
• Ordered supplies needed for pharmacy and kept tabs on inventory levels.
• Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
• Improved organization and supply management policies for medicines and materials.
• Solicited medical history information from patients to provide best and most effective medical advice.
• Communicated with patients with compassion while keeping medical information private.
• Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
• Administered vaccines to immunize patients against communicable diseases.

Coordinated execution of "COVID Clinics" during the beginning of Texas' COVID Vaccine rollout in Phase 1A through Phase C.

• Contacted Long Term Care Facilities and planned service dates for teams of Pharmacy staff to safely vaccinate thousands of patients and complete their vaccine series.
• Coordinated vaccine supply and delivery to protect critically vulnerable patients across the greater Houston area, including underserved communities.
• Ensured that all federal government requirements were met, including compliance training, accurately reporting the number of patients protected in each setting and demographic information.

Assisted in developing and refining a course of instruction designed to maximize the company's annual investment of over $500,000 in its employees; to eliminate learning gaps and effectively instruct students in a wide array of topics in order to pass their PTCE exam and gain PTCB certification.

• Trained over 1,000 registered Pharmacy Technicians in strategies for identifying and learning important concepts and materials including: federal/state laws and requirements, scope of practice, mathematical equations, commonly used medications and compounding concepts.
• Significantly changed the examination pass-rate of employees in the Greater Houston area by over 35%.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
• Corrected operational discrepancies by developing and executing process improvements.