Tyrone Beckles
Customer Service Representative
Brooklyn,NY
Summary
Conscientious, knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Head Butler
Casablanca Great House
St.James, Sandy Lane, Barbados
12.2016 - 10.2018
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Supervised five household staff, contractors and vendors.
- Handled incoming information requests for several busy executives.
- Maintained entire family's schedule and organized events.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
Restaurant Supervisor
Cin Cin By The Sea
St.James, Prospect, Barbados
06.2012 - 11.2016
- Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty.
- Coordinated efforts of assigned teams with focus on productivity, efficiency and achieving top customer experience.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Effectively scheduled and distributed work assignments in alignment with operational and customer needs.
Education
No Degree - Operations Management
Barbados Community College
Christ Church, Barbados 02.2015 - 05.2016
No Degree - Manual QA Testing
Careerist
Online 07.2021 - 01.2022
No Degree - Web Developer
Udemy
Online 01.2022 - Current
Skills
Time management
Training development aptitude
Complaint resolution
Recordkeeping strengths
Creative problem solving
Service standard compliance
Interpersonal
Communication
Professional Demeanor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I CAN DO ALL THING THROUGH CHRIST WHO STRENGTHENS ME
PHILIPPIANS 4:11-13
Timeline
No Degree - Web Developer
Udemy
01.2022 - Current
No Degree - Manual QA Testing
Careerist
07.2021 - 01.2022
Head Butler
Casablanca Great House
12.2016 - 10.2018
No Degree - Operations Management
Barbados Community College
02.2015 - 05.2016
Restaurant Supervisor
Cin Cin By The Sea
06.2012 - 11.2016