Natalie Gay
Garner,NC
Summary
Results-oriented business leader with more than 6 years of experience in day-to-day business operations management. Effective liaison to key clients and contractual parties. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Adept in creating seamless integration of new operations and businesses.
Overview
9
9
years of professional experience
Work History
Director of Installer Services
Reliant Monitoring
Cary, NC
03.2015 - Current
- Supervises 65+ remote and local team members to ensure adherence to and understanding of contractual policies
- Establishes policy and training development
- Schedule coordination
- Liaises between contractual parties
- Professional communication drafting and distribution
- Management of sensitive and confidential data
- Knowledge of online databases including Google Systems, Excel (intermediate formulas), Word and PDF.
- Complication of daily, weekly and bi-monthly reports (both billing and statistical data)
- Contractual customer service
- Complaint investigation and resolution
Veterinary/Kennel Assistant
North Carolina State University Veterinary School
Raleigh, NC
03.2014 - 03.2015
- Monitored patient interactions for aggressive behaviors in order to maintain safety of pet participants.
- Ensured patients were always clean and free of contaminants to promote optimal health.
- Protected patients from care errors by maintaining clear and secure tags.
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Proper knowledge and handling of hazardous chemicals and sanitation practices
- Assisted RVTs with patient restraint for procedures
- Prepped various areas for procedures and patient recovery
Veterinary Assistant
Mayfair Animal Hospital
Cary, NC
12.2012 - 03.2014
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Aided veterinary surgeon with surgical prep and various medical surgeries/procedures for domestic and exotic species with complex requirements.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Bathed and dipped dogs afflicted with fleas
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted senior staff with blood analyses and physical assessments.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
Education
Bachelor of Arts - Business Administration
East Carolina University
Greenville, NCHigh School Diploma -
Cary High School
Cary, NC06.2009
Skills
- Policy and Program Development
- Decision Making
- Operational Records Maintenance
- Employee Performance Evaluations
- Time Management
- Verbal and Written Communication
- Critical Thinking
- Quality Assurance Controls
Timeline
Director of Installer Services
Reliant Monitoring
03.2015 - Current
Veterinary/Kennel Assistant
North Carolina State University Veterinary School
03.2014 - 03.2015
Veterinary Assistant
Mayfair Animal Hospital
12.2012 - 03.2014
Bachelor of Arts - Business Administration
East Carolina University
High School Diploma -
Cary High School