Lina Marcela Pinzon Jaimes
Washington,DC
Summary
Proven track record in enhancing customer engagement and satisfaction, demonstrated at Scotiabank Colpatria through exceptional problem-solving and communication skills. Expert in hospitality and financial services, with a knack for salesmanship and adaptability, leading to significant trust and long-term growth with clients.
Overview
8
8
years of professional experience
Work History
Server Assistant
Hells Kitchen
02.2023 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Investment Advisor
Alianza Fiduciaria
09.2021 - 06.2022
- Analyzed market trends and economic data to make informed recommendations for clients'' portfolios.
- Assisted clients with retirement planning, ensuring a secure financial future through strategic asset allocation and consistent saving habits.
- Streamlined communication between investment advisors and support staff, resulting in improved efficiency and client service.
- Developed strong relationships with clients, resulting in increased trust and long-term business growth.
Senior Personal Banker
Scotiabank Colpatria
10.2018 - 09.2021
- Strengthened client relationships through consistent follow-ups and proactive communication.
- Enhanced customer satisfaction by providing personalized banking solutions and prompt service.
- Participated in community outreach events to promote the bank''s brand and foster local business partnerships.
Senior Personal Banker
Citibank Colombia SA
10.2016 - 09.2018
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
- Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.
- Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
- Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers'' interests.
Education
MBA - Business Administration And Financial
UTH Florida
Florida City, FL05-2026
Legal Professional - Lawyer
UGC
Bogota Colombia 06-2021
Skills
- Hospitality service expertise
- Customer service excellence
- Customer Engagement
- Adaptability
- Problem-solving aptitude
- Communication Skills
- Sales expertise
- Service prioritization
- Salesmanship
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server Assistant
Hells Kitchen
02.2023 - Current
Investment Advisor
Alianza Fiduciaria
09.2021 - 06.2022
Senior Personal Banker
Scotiabank Colpatria
10.2018 - 09.2021
Senior Personal Banker
Citibank Colombia SA
10.2016 - 09.2018
MBA - Business Administration And Financial
UTH Florida
Legal Professional - Lawyer
UGC
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