Lotoya Forrester
Dallas,GA
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ED Technician
Wellstar Cobb Hospital
Marietta , GA
03.2023 - 11.2023
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Ensured that all medical equipment was properly maintained and sterilized.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
Imaging Scheduler
Wellstar Heath System
ATLANTA, GA
03.2023 - 11.2023
- Scheduled and coordinated imaging procedures for patients; communicated with physicians, nurses and other medical staff to ensure proper patient care.
- Created daily reports to track appointment utilization, cancellations, no-shows and wait times.
- Verified insurance coverage for all scheduled imaging procedures; ensured patient was informed of any out-of-pocket expenses prior to procedure.
- Provided exceptional customer service by addressing patients' questions or concerns in a timely manner.
- Reviewed physician orders to ensure accuracy before scheduling appointments; identified discrepancies between order entry and actual physician order.
- Performed data entry tasks into electronic health records system; updated patient demographics as needed.
3rd Class Petty Officer
Military
Norfolk, VA
06.2017 - 03.2020
- Analyzed system performance data to identify areas needing improvement or repair.
- Evaluated training requirements for personnel assigned duties within the communications section.
- Maintained detailed records of all activities involving communications equipment, personnel, and services.
- Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations.
- Recommended changes or modifications needed to improve overall effectiveness of the communications system.
- Coordinated with other units to ensure maximum utilization of resources while minimizing cost.
Honor Guard Member
Military
Washington, DC
05.2015 - 07.2017
- Performed ceremonial duties for military funerals, including flag folding and presentation of the United States Flag to the family.
- Provided security details at special ceremonies and high-level meetings.
- Ensured proper uniformity of all Honor Guard personnel during performances and ceremonies.
- Participated in wreath-laying ceremonies at government memorial sites.
Dietary Aide
Presbyterian Hospital
New York, NY
11.2013 - 11.2015
- Observed special diets prescribed by physicians or nutritionists.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Treated patients and team members with dignity and respect.
- Engaged with residents to provide positive and enriching experiences.
Education
Certification - Medical Assisting
Cumberland Medical Institute
Dallas, GA03.2023
High School Diploma -
World Academy For Total Community Health
Brooklyn, NY05.2013
Skills
- HIPAA Compliance
- Phlebotomy
- Procedure Assistance
- Medical Terminology
- Patient Flow Managements
- Medical Procedures
- Proper Sterilization Techniques
Certification
- NHA Certified Medical Assistant
- American Heart Association Basic Life Support
Timeline
ED Technician
Wellstar Cobb Hospital
03.2023 - 11.2023
Imaging Scheduler
Wellstar Heath System
03.2023 - 11.2023
3rd Class Petty Officer
Military
06.2017 - 03.2020
Honor Guard Member
Military
05.2015 - 07.2017
Dietary Aide
Presbyterian Hospital
11.2013 - 11.2015
Certification - Medical Assisting
Cumberland Medical Institute
High School Diploma -
World Academy For Total Community Health