Lisa Carrion
Brooklyn,NY
Summary
Dedicated professional with strong customer service skills. Experienced in maintaining cleanliness and organization, with a focus on teamwork and problem-solving to enhance client satisfaction.
Overview
3
3
years of professional experience
Work History
- Laundry/Housekeeping Aide
Laundry Hill
Buffalo, NY
01.2023 - 05.2023
- Washed dried, folded and organized customer laundry for timely pickup
- Weighed laundry loads and calculated customer charges
- Safely stored complete orders to ensure accuracy
- Maintained cleanliness of the facility, including machines, floors, and work area
- Provided proper operations to laundry machines for minor malfunctions
Crew Member
Burger King
Manhattan, NY
02.2022 - 08.2022
- Provided friendly and efficient customer service in a fast paced, high volume environment
- Multi- tasked between cashier duties and customer assistance
- Maintaining store cleaning during overnight shifts including kitchen and equipment
- Assisted with basic operation and cleaning of food service ,machines and equipment
- Developed strong communication, teamwork and time- management skills
- Account Representative
First Sounce Inc (Outbound)-Bank of America
01.2020 - 12.2021
- Managed customer inquiries and resolved issues efficiently to enhance client satisfaction.
- Conducted comprehensive account reviews to ensure accuracy and compliance with company policies.
- Collaborated with team members to streamline communication processes and improve workflow efficiency.
- Developed strong relationships with clients, promoting loyalty and retention through effective service delivery.
- Boys and Girls Club Staff
Summer Youth Employment Program (SYEP)
Buffalo, NY
05.2021 - 11.2021
- Supervised and engaged groups of children in a safe and supportive environment
- Planned and led daily educational recreational activities
- Assisted students with homework, reading and fundamental math skills
- Encouraged teamwork and participation among the youth
- Housekeeping
Hilton Inn
New York, NY
01.2021 - 05.2021
- Assisted and prioritized guest rooms for clean staff
- Ensured all rooms were sanitized, swept, vacuumed, disinfected and prepared for incoming guests
- Followed hotel cleanliness, safety and sanitation to maintain a high level guest satisfaction
- Managed laundry including, washing, drying and folding lines and towels
- Maintained organized inventory of clean lines and housekeeping supplies
Education
High School Diploma -
Voyages South High School
Queens, NYSkills
- Customer Service & Communication
- Time Management & Multitasking
- Cleaning, Sanitation & Organization
- Technical & System Skills
- Teamwork & Leadership
- Problem-Solving & Responsibility
- Youth Support and Education
- Workplace Professionalism
Timeline
- Laundry/Housekeeping Aide
Laundry Hill
01.2023 - 05.2023
Crew Member
Burger King
02.2022 - 08.2022
- Boys and Girls Club Staff
Summer Youth Employment Program (SYEP)
05.2021 - 11.2021
- Housekeeping
Hilton Inn
01.2021 - 05.2021
- Account Representative
First Sounce Inc (Outbound)-Bank of America
01.2020 - 12.2021
High School Diploma -
Voyages South High School