
Multi-faceted, efficient, and reliable seasoned professional with almost 10 years of experience of diversified skill set covering administrative support, client relations and account management. Skilled administrator in building cross-functional teams, demonstrating exceptional attention to detail, and making critical decisions during challenges. Poised and competent with ability to easily transcend cultural differences. Flexible and versatile customer service oriented professional skilled in Microsoft Suite applications and design programs. Excellent interpersonal, phone, and digital communication skills.
Served as the first point of contact for students, faculty and staff requiring assistance which helped drive an increase of more than 10% in customer satisfaction. Develops and manage information to post on university website and social media accounts to increase campus engagement. Assimilated weekly project team meetings to ensure reports and assessments are being recorded which lead to increased vendor and sponsorship relations. Continuously negotiates contracts for products and services under budget which led to an in increase retention and donors by more than 15%. Proofread office memorandums, flyers and handbooks which eliminated errors by more than 50%. Managed complex calendars, facilitated communication and logistics.
Highlights
Created and facilitated PowerPoint presentations of training manuals, with two presentation shown to 100+ employees and students as a policy deployment tool.
Prepared program operating budgets, budget reports and other financial performance reports. Coordinate with the local Colleges and Universities to hire interns. Planned, scheduled and supervised transportation of personnel, equipment and supplies. Co-developed comprehensive, training manual that enabled faster ramp-up for newly hired support staff.