Luz Maria Ramirez
Hoschton,GA
Summary
Qualified Medical Interpreter fluent in English and Spanish committed to providing excellent interpretation services. Organized and detail-oriented team player willing to help achieve company goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Spanish Medical Interpreter
Language Services Associates Inc.
10.2023 - Current
- Enhanced patient understanding by providing accurate and timely interpretations during medical appointments.
- Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
- Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
Spanish Medical Interpreter
Interpretation Logistics
04.2023 - Current
- Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
- Followed ethical codes to protect confidentiality of patient medical information.
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
Spanish Medical Interpreter
Elder Translation Services
03.2023 - 05.2023
- Provided medical interpreting services for workers' comp patients during their medical appointments, physical therapy sessions as well as surgeries.
- Improved patient care by creating a better channel of communication between medical staff and LEP patients.
J1 Exchange Program
The Ritz-Carlton Hotel
10.2018 - 10.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Displayed a strong knowledge of menu items, and preparation methods to answer questions from guests confidently and provide recommendations.
Restaurant Manager
Acurio Restaurantes
08.2017 - 03.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Restaurant Manager
La Mora Patisserie
02.2017 - 07.2017
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant Manager
Vivawok Fast Food
11.2015 - 05.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Maximized quality assurance by completing frequent line checks.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Verified prepared food met standards for quality and quantity before serving to customers.
Restaurant Manager
Chilis Grill & Bar
02.2009 - 07.2015
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Take part of the opening of new restaurants in different locations of the city and engaged with the hiring process by carefully interviewing, selecting, training ans supervising staff
Restaurant Food Server
Chilis Grill & Bar
01.2006 - 11.2008
- Improve customer satisfaction by providing attentive service and anticipating dining needs.
- Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
- Contributed to increased restaurant revenue by upselling menu items and suggesting daily specials.
- Assisted in training new server hires, sharing best practices and restaurant procedures.
- Supported bartending staff by preparing drink orders when necessary, demonstrating versatility within the restaurant team dynamic.
Education
Bachelor's - Hospitality Administration And Management
Universidad Ricardo Palma
Lima, Peru12.2017
Skills
- Consecutive Interpretation
- Medical Terminology
- Attention to Detail
- Empathy and Sensitivity
- Team Collaboration
- Stress Management
- Strong Communication
- Professionalism
Certification
Breaking Boundaries in Healthcare : A medical Interpreter Training Course. Completed 2022 with ALTA Language Services in Atlanta, GA. A 40-hour certificate course
Languages
Spanish
Native or Bilingual
Timeline
Spanish Medical Interpreter
Language Services Associates Inc.
10.2023 - Current
Spanish Medical Interpreter
Interpretation Logistics
04.2023 - Current
Spanish Medical Interpreter
Elder Translation Services
03.2023 - 05.2023
J1 Exchange Program
The Ritz-Carlton Hotel
10.2018 - 10.2019
Restaurant Manager
Acurio Restaurantes
08.2017 - 03.2018
Restaurant Manager
La Mora Patisserie
02.2017 - 07.2017
Restaurant Manager
Vivawok Fast Food
11.2015 - 05.2016
Restaurant Manager
Chilis Grill & Bar
02.2009 - 07.2015
Restaurant Food Server
Chilis Grill & Bar
01.2006 - 11.2008
Bachelor's - Hospitality Administration And Management
Universidad Ricardo Palma
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