Malik Harris
Wethersfield,CT
Overview
9
9
years of professional experience
Work History
IT Support Technician
Log(N) Pacific
08.2023 - Current
- Provided technical support for hardware, software, and cloud-based systems
- Managed Azure Virtual Machines (VMs), VNets, and Network Security Groups
- Implemented workflow automation to optimize help desk and CRM processes
- Supported Active Directory tasks including user provisioning and role assignments
- Troubleshot and improved network security configurations, ensuring compliance
Data Analyst/Development Assistant
Riverfront Recapture
03.2023 - 07.2023
- Conducted data analysis for donor management and engagement strategies
- Optimized Bloomerang CRM database for increased efficiency in reporting
- Managed donor records, automated reporting, and streamlined fundraising efforts
- Enhanced data-driven decision-making processes for improved donor outreach
Data Analyst/Gift Entry
Trinity Health of New England
12.2021 - 04.2022
- Ensured compliance with financial regulations in donor gift processing
- Analyzed donor trends, managed Blackbaud CRM, and improved retention strategies
- Automated CRM workflows, reducing manual data entry and increasing efficiency
- Developed reports to enhance data accuracy and regulatory compliance tracking
Field Advocate/Delivery Driver
Carvana
12.2020 - 12.2021
- Recognized as Top Customer Service Advocate for outstanding client interactions
- Managed inventory and logistics, ensuring timely deliveries and data accuracy
- Optimized customer engagement strategies using CRM and lead-tracking tools
Direct Support Professional
Sunrise Northeast
07.2016 - 05.2018
- Provided comprehensive care services including medication administration, meal preparation, cleaning, personal hygiene assistance, and transportation management for appointments
- Successfully managed a special case within a year, significantly improving the client's health and wellness
- This demonstrated my ability to deliver high-quality care and contribute positively to client outcomes
Education
High School -
Windsor High School
01.2012
University of Hartford -
University of Hartford
01.2013
Rutgers University -
Rutgers University
01.2015
Information Technology Course - Practical Help Desk Professional
CourseCareers
02.2025
Skills
- Attention to Detail
- Communication Skills
- Problem-Solving Skills
- Project Management Skills
- Analytical Skills
- Risk Management Skills
- Technical Skills
- Adaptability
- Compliance and Regulatory Knowledge
- Teamwork
- Zendesk
- Website Development
- Wix
- Shopify
- Communication & Teamwork
- Critical Thinking
- Customer Service
- Willingness to Learn
- Fundraising database experience
- Ability to identify inefficiencies in processes and implement improvements
- Multitasking
- Organizational and time management skills
- Project Management
- Graphic Design
- Video Editing
- Audio Recording Engineer
- E-Commerce
- Facebook ads
- Instagram ads
- Microsoft Office Suite
- Help Desk
- Ticketing System
- Azure
- Network Security Groups
- Firewalls
- ACLs
- Virtual Machines
- Virtual Networks
- Cloud Computing
- Active Directory
- File Permissions
- Windows 10
- Mac Os
- Linux
- Printers
- IPhone and iPad Troubleshooting
- Database Management
- CRM
- Salesforce
- Marketing
- Web Development
- Bloomerang
- Blackbaud
- Therap
Skills And Technologies
- Attention to Detail
- Communication Skills
- Problem-Solving Skills
- Project Management Skills
- Analytical Skills
- Risk Management Skills
- Technical Skills
- Adaptability
- Compliance and Regulatory Knowledge
- Teamwork
- Zendesk
- Website Development
- Wix
- Shopify
- Communication & Teamwork
- Critical Thinking
- Customer Service (10+ years)
- Willingness to Learn
- Fundraising database experience
- Ability to identify inefficiencies in processes and implement improvements
- Multitasking
- Organizational and time management skills
- Project Management
- Graphic Design
- Video Editing
- Audio Recording Engineer
- E-Commerce
- Facebook ads
- Instagram ads
- Microsoft Office Suite
- Help Desk
- Ticketing System
- Azure
- Network Security Groups
- Firewalls
- ACLs (Access Control Lists)
- Virtual Machines
- Virtual Networks
- Cloud Computing
- Active Directory
- File Permissions
- Windows 10
- Mac OS
- Linux
- Printers
- IPhone and iPad Troubleshooting
- Database Management
- CRM
- Salesforce
- Marketing
- Web Development
- Bloomerang
- Blackbaud
- Therap
Projects
Implementing a Help Desk Ticketing System (osTicket) using Azure Virtual Machines, https://github.com/malikharris4587/osticket-prereqs, Azure Virtual Machines, osTicket, IIS Implementing Active Directory (On-Premises) in Azure, github.com/malikharris4587/configure-ad, Azure Virtual Machines, Active Directory, PowerShell Exploring Azure and Networking Concepts, github.com/malikharris4587/azure-network-protocols, Azure Virtual Machines, Network Security Groups, WireShark
Certifications And Internships
- CourseCareers IT Professional
- Qualys Certification, In progress, 05/25
- Mastercard Cybersecurity Forage Security Analyst Job Internship, 07/01/24
- AIG Cybersecurity Analyst Internship, 08/01/24
Timeline
IT Support Technician
Log(N) Pacific
08.2023 - Current
Data Analyst/Development Assistant
Riverfront Recapture
03.2023 - 07.2023
Data Analyst/Gift Entry
Trinity Health of New England
12.2021 - 04.2022
Field Advocate/Delivery Driver
Carvana
12.2020 - 12.2021
Direct Support Professional
Sunrise Northeast
07.2016 - 05.2018
High School -
Windsor High School
University of Hartford -
University of Hartford
Rutgers University -
Rutgers University
Information Technology Course - Practical Help Desk Professional
CourseCareers
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