Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Languages
Software
Timeline
AdministrativeAssistant
Vincent Cao
Open To Work

Vincent Cao

San Bernardino,CA

Work Preference

Job Search Status

Open to work
Desired start date:

Desired Job Title

Remote IT Support SpecialistRemote Cloud Security SpecialistRemote Systems & Network AdministratorRemote Help Desk Technician / Tier 2 IT SupportRemote Cloud Systems Administrator

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteRemoteHybrid
Open to relocation: Yes

Salary Range

$55000/yr - $200000/yr

Important To Me

Career advancementFlexible work hoursPersonal development programsWork from home optionPaid time offPaid sick leaveCompany CultureWork-life balance

Summary

Personable and technically proficient individual with solid understanding of IT systems and troubleshooting methodologies. Well-versed in hardware and software diagnostics, alongside network configuration and maintenance. Aiming to contribute to seamless IT operations and user satisfaction through effective problem-solving and support.

Overview

4
4
years of professional experience
1
1
Certificate

Work History

IT Support Technician

Amazon
10.2024 - Current
  • Automated IT processes, cutting 10+ hours per week in administrative overhead.
  • Provided technical support for hardware and software issues across multiple platforms.
  • Diagnosed and resolved complex technical problems, enhancing user productivity and satisfaction.
  • Managed documentation of technical processes, ensuring accuracy and accessibility of information.
  • Collaborated with cross-functional teams to streamline incident resolution processes.

Remote IT Support & Cloud Security Specialist

Freelance & Corporate Roles
02.2022 - Current
  • Coordinated scheduling for both onsite visits and remote support sessions according to client availability and preferences.
  • Utilized effective behavior management strategies when working with individuals exhibiting challenging behaviors, promoting a calm and supportive atmosphere at all times.
  • Delivered high-quality remote and on-site support, minimizing downtime and maximizing productivity for clients.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Remote Operations Assistant (Project)

Freelance
08.2023 - 11.2024
  • Coordinated scheduling and resource allocation for multiple projects.
  • Streamlined operational processes to enhance efficiency across departments.
  • Analyzed operational data to identify areas for process improvement and cost savings.

Education

Bachelor of Arts - Film Making

University of California, Riverside
Riverside, CA
08-2024

Associate of Arts - Theatre, Film, & Digital Production

San Bernardino Valley College
San Bernardino
08-2021

Associate of Arts - Theatre, Film, & Digital Production

Crafton Hills College
Yucaipa
06-2020

Skills

  • Hardware installation
  • Remote desktop support
  • Operating system support
  • Help desk support
  • Access control
  • Incident response
  • Attention to detail
  • Security incident response
  • Professional and friendly
  • Positive attitude
  • Technical support escalation
  • Data encryption techniques
  • Cloud risk assessment

Accomplishments

  • Automated IT processes, cutting 10+ hours per week in administrative overhead.
  • Designed and maintained secure AWS environments for 200+ users, ensuring high availability and cost efficiency.
  • Reduced system vulnerabilities by 40% through incident response, monitoring, and patching

Certification

  • CompTIA Security+ (in progress)
  • AWS Security Specialty (planned)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Chinese (Mandarin)

Software

ServiceNow

Jira Service Management

Zendesk

AWS (IAM, EC2, S3)

Microsoft Azure AD

PowerShell

Bash

Python (process automation)

Microsoft 365 (Excel, Outlook, Teams, SharePoint),

Google Workspace (Docs, Sheets, Drive)

Confluence

Trello

Asana

Wireshark (basic)

Command-line utilities (ping, tracert, netstat)

Firewall Admin Consoles

Active Directory

Intune

SCCM

Microsoft Remote Desktop

Amazon WorkSpaces

VPN Tools

MFA (Duo, Google Authenticator)

Endpoint Protection (CrowdStrike, Windows Defender ATP)

Zapier

Make (Integromat)

Google Cloud Platform (GCP)

Okta / JumpCloud

Cloudflare

Docker

Splunk

Datadog

Nessus

Qualys

Miro

Figma

Loom

Notion

Freshservice

ManageEngine

SolarWinds

Timeline

IT Support Technician

Amazon
10.2024 - Current

Remote Operations Assistant (Project)

Freelance
08.2023 - 11.2024

Remote IT Support & Cloud Security Specialist

Freelance & Corporate Roles
02.2022 - Current

Bachelor of Arts - Film Making

University of California, Riverside

Associate of Arts - Theatre, Film, & Digital Production

San Bernardino Valley College

Associate of Arts - Theatre, Film, & Digital Production

Crafton Hills College

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