Ashley Armstead
Blanchard,OK
Summary
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
18
18
years of professional experience
Work History
Server/Bartender
Texas Roadhouse
Oklahoma City, OK
06.2014 - 02.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Service Manager
Texas Roadhouse
Oklahoma City, Oklahoma
06.2014 - 06.2021
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Limited portion sizes and used garnishes to control food costs.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Integrated service and team management strategies to boost business profits.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
Cashier
Walmart
Newcastle, Oklahoma
05.2011 - 06.2014
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
Education
Associate of Science - Psychology
Oklahoma City Community College
Oklahoma City05.2015
Skills
- PPE Guideline Compliance
- Conflict and Complaint Resolution
- Team Player
- Customer Service and Rapport
- Verbal and Written Communication
- Warm and Friendly
- Policies and procedures
- Strategic planning
- Business administration
Timeline
Server/Bartender
Texas Roadhouse
06.2014 - 02.2022
Service Manager
Texas Roadhouse
06.2014 - 06.2021
Cashier
Walmart
05.2011 - 06.2014
Associate of Science - Psychology
Oklahoma City Community College