Joy Brouwer
Arcata,CA
Summary
Authorized to work in the US for any employer. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Animal Care specialist with history of delivering exceptional care to animals in various settings. Passionately promotes health and optimal wellness by providing quality support. Careful to observe animals and communicate concerns to help optimize care.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Animal Caretaker
Sequoia Humane Society
Eureka, CA
10.2021 - 03.2022
- Administered medications to animals in treatment and documented changes in condition.
- Restrained animals safely during exams and procedures.
- Kept animals clean and free of contaminants to promote optimal health.
- Protected animals from care errors by maintaining clear and secure tags.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Observed animal details such as size, condition, behavior and eating habits and documented with the in house system.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Trained animals in behavioral compliance or other special routines or commands.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Play Coach/ Stay Coach
Wagly Pet Campus
San Jose, CA
11.2017 - 06.2020
- Supervises (separate) playgroups, Ensure safety and cleanliness,
- Facilitates structured activities designed to address pets' specific needs: physical engagement and mental stimulation, fitness
- Ensure all animals were feed, adequate water source, giving proper medication
- Responsible for the proper husbandry care of all daycare and boarding patients, including feeding, record keeping, bathing, routine body checks, individual and group activities
- Providing breaks to Play coaches, any and all concerns or requests made by the Play Coaches were given to proper personal.
Cahier/Customer Service
Extreme Pita
San Jose, CA
02.2007 - 11.2017
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on sales software system operation.
- Greeted customers entering store and responded promptly to customer needs.
- Tallied cash drawer at beginning and end of each work shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Welcomed customers and helped determine their needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Science - Biology
Humboldt State University
Arcata, CA 05.2020 - Current
High school diploma - General Studies PresentSkills
Skills
Empathy
undefinedAdditional Information
References
Crystal Fausto
Phone Number: 408-582-8851
Email Address : cfausto9906@gmail.com
Relationship: Personal
Patricia Rodriguez
Phone Number: 408-916-6956
Relationship: Coworker
Jenna Bogardus
Phone Number: 650-787-4599
Email Address: JennaBogardus@wagly.com
Relationship: Manager
Alireza Nikzad
Phone Number: 408-410-3125
Relationship: Owner/Manager
Timeline
Animal Caretaker
Sequoia Humane Society
10.2021 - 03.2022
Bachelor of Science - Biology
Humboldt State University
05.2020 - Current
Play Coach/ Stay Coach
Wagly Pet Campus
11.2017 - 06.2020
Cahier/Customer Service
Extreme Pita
02.2007 - 11.2017
High school diploma - General Studies PresentSkills
Hiking
I like to go outdoors when I can, and I have found Arcata to have many different hiking trails to explore. Being outdoors and taking a break from a busy life has helped me to recenter myself when I've had a busy or stressful week. Being able to hike has also gotten me back into the routine of exercise since the pandemic and has become an enjoyable outlet as well as keeping me in good health.
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