HAILLEE BENSON
Sacramento,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Billing Specialist
City Of Sacramento Department Of Utilities
Sacramento
01.2024 - Current
- Resolved discrepancies between customers' remittances and invoices received.
- Answered customer inquiries regarding billings, payments, account status.
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Received and dispatched calls for emergency requests.
- Monitored emails queues and responded quickly to customer requests.
Senior Customer Service Representative
Wells Fargo
Sacramento, CA
04.2017 - 12.2023
- Answering incoming calls from business bankers and assisting them with their financial needs while providing optimum service
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
- Acted as pivotal point of contact between bank branches regarding policies and procedures.
- Completed accurate legible documentation for client profile as outlined by policy, reports and observations.
Server
Buffalo Wild Wings
Sacramento, CA
02.2012 - 03.2017
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees on restaurant procedures and plating techniques.
Delivery and Sales Coordinator
Maggiano’s Little
Sacramento, CA
08.2014 - 06.2016
- Develop sales strategy by competitive analysis
- Secure new business through strategies such as email, sales calls, and mailing campaigns for lunch and dinner specials
- Input customer data into system, updating information regularly with changes to buying habits.
- Delivered exemplary customer service and support by remaining poised in most stressful situations.
- Fostered relationships with customers to expand customer base and retain business.
- Resolved and investigated complaints regarding service, food quality and accommodations.
Assistant Front Desk Manager
Red Lion Hotel
Sacramento, CA
09.2009 - 05.2013
- Arranged special accommodations for guests to enhance visitor experiences.
- Managed customer complaints and rectified issues to complete satisfaction.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Created and optimized employee schedules for shift coverage.
Education
Associate of Science - Sociology
American River College
Sacramento, CA05-2024
Associate of Arts And Sciences - Administration of Justice
American River College
Sacramento, CA05-2024
Associate of Science - Social Sciences
American River College
Sacramento, CA05-2023
Skills
- Call Control
- Complaint Resolution
- Customer Support
- Documentation Review
- Conflict Management
- Cash Handling
- Positive and Professional
- Problem-Solving Abilities
- Data Entry
- Appointment Scheduling
- Microsoft Excel
- Time Management
- Credit Card Fraud
- Dispute Resolution
- Transaction Review
Timeline
Billing Specialist
City Of Sacramento Department Of Utilities
01.2024 - Current
Senior Customer Service Representative
Wells Fargo
04.2017 - 12.2023
Delivery and Sales Coordinator
Maggiano’s Little
08.2014 - 06.2016
Server
Buffalo Wild Wings
02.2012 - 03.2017
Assistant Front Desk Manager
Red Lion Hotel
09.2009 - 05.2013
Associate of Science - Sociology
American River College
Associate of Arts And Sciences - Administration of Justice
American River College
Associate of Science - Social Sciences
American River College
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