Carissa Heiser
Student
Riverside,CA
Summary
Friendly and reliable Barista/Cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Barista/Cashier
Boba Station
Riverside, CA
09.2021 - 03.2022
- Prepared boba, teas, and drinks for customers
- Ensured a clean and healthy work environment
- Worked individually for certain hours as well as assisting and leading coworkers in team efforts.
- Answered questions about any drinks and addressed customer concerns, as well as assisting any other mall customers.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted over 60-100 customers per day.
- Trained new employees in one-on-one scenarios.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista/Cashier
Kung Fu Tea
Riverside, CA
04.2021 - 09.2021
- Prepared boba and teas for customers
- Lead coworkers and staff in team efforts
- Operated and sanitized a clean and healthy workspace.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
Cashier
Chick-fil-a, CBU
Riverside, CA
03.2021 - 04.2021
- Connect and interact with customers, prepare and bag meals
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Barista/Cashier
Provider Food Services, Shake Smart
Riverside, CA
08.2020 - 04.2021
- The CBU ShakeSmart location
- Make shakes, acai bowls, co ffee, and other foods for CBU staff and students
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Monitored self-ordering systems and provided assistance or intervention where required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Controlled line and crowd with quick, efficient service.
Education
Associate of Arts - Photography
Riverside City College
Riverside, CA 08.2020 - Current
GED -
Ramona High School
Riverside, CA 08.2016 - 05.2020
Skills
Tech savvyGreat cleaning/organizational
Money handling
Cash register systems
Basic math skills
Food preparation and safety
Adaptive and creative
Friendly and outgoing
Hobbies
I spend a lot of my free time meddling with photography and the process of film development. I also spend time skating with friends and enjoy listening and finding new artists to listen to and attending music shows with friends. I love to go thrift shopping and finding second hand items that can be repurposed. Lastly, I enjoy creating and finding new projects and new things to live for.
Timeline
Barista/Cashier
Boba Station
09.2021 - 03.2022
Barista/Cashier
Kung Fu Tea
04.2021 - 09.2021
Cashier
Chick-fil-a, CBU
03.2021 - 04.2021
Associate of Arts - Photography
Riverside City College
08.2020 - Current
Barista/Cashier
Provider Food Services, Shake Smart
08.2020 - 04.2021
GED -
Ramona High School
08.2016 - 05.2020