Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Carissa Heiser

Student
Riverside,CA

Summary

Friendly and reliable Barista/Cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work History

Barista/Cashier

Boba Station
Riverside, CA
09.2021 - 03.2022
  • Prepared boba, teas, and drinks for customers
  • Ensured a clean and healthy work environment
  • Worked individually for certain hours as well as assisting and leading coworkers in team efforts.
  • Answered questions about any drinks and addressed customer concerns, as well as assisting any other mall customers.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted over 60-100 customers per day.
  • Trained new employees in one-on-one scenarios.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Barista/Cashier

Kung Fu Tea
Riverside, CA
04.2021 - 09.2021
  • Prepared boba and teas for customers
  • Lead coworkers and staff in team efforts
  • Operated and sanitized a clean and healthy workspace.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.

Cashier

Chick-fil-a, CBU
Riverside, CA
03.2021 - 04.2021
  • Connect and interact with customers, prepare and bag meals
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.

Barista/Cashier

Provider Food Services, Shake Smart
Riverside, CA
08.2020 - 04.2021
  • The CBU ShakeSmart location
  • Make shakes, acai bowls, co ffee, and other foods for CBU staff and students
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Monitored self-ordering systems and provided assistance or intervention where required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Controlled line and crowd with quick, efficient service.

Education

Associate of Arts - Photography

Riverside City College
Riverside, CA
08.2020 - Current

GED -

Ramona High School
Riverside, CA
08.2016 - 05.2020

Skills

Tech savvyGreat cleaning/organizational

Money handling

Cash register systems

Basic math skills

Food preparation and safety

Adaptive and creative

Friendly and outgoing

Hobbies

I spend a lot of my free time meddling with photography and the process of film development. I also spend time skating with friends and enjoy listening and finding new artists to listen to and attending music shows with friends. I love to go thrift shopping and finding second hand items that can be repurposed. Lastly, I enjoy creating and finding new projects and new things to live for.

Timeline

Barista/Cashier

Boba Station
09.2021 - 03.2022

Barista/Cashier

Kung Fu Tea
04.2021 - 09.2021

Cashier

Chick-fil-a, CBU
03.2021 - 04.2021

Associate of Arts - Photography

Riverside City College
08.2020 - Current

Barista/Cashier

Provider Food Services, Shake Smart
08.2020 - 04.2021

GED -

Ramona High School
08.2016 - 05.2020
Carissa HeiserStudent