Maya Boragine
Gilbert,AZ
Summary
Dynamic leader with proven expertise in retail merchandising and customer service, honed at Fry's Food Stores. Excelled in staff training and development, boosting productivity and enhancing team performance. Demonstrated problem resolution skills and a commitment to safe food handling, ensuring high standards of quality and service. Achieved significant improvements in inventory management and customer engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Murray's Cheese Shop
Fry's Food Stores
05.2023 - 08.2024
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Monitored cheese inventory, capacity and movement in retail outlet to maintain optimal levels of stock and resolve inventory discrepancies.
- Supported retail food and nutrition services and focused on food production, food service support and sanitation.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Trained associates on product specifications, merchandising, counter organization and retail sales.
- Monitored merchandising, organization and appearance of wholesale and retail counters.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Strengthened communication skills through regular interactions with others.
Garden Supervisor
Home Depot
04.2021 - 02.2023
- Supervised team member performance to meet deadlines and requirements.
- Enforced safety protocols for projects to minimize equipment accidents and personnel injuries.
- Communicated with customers by answering questions and addressing concerns to provide clients with best practices on garden status.
- Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.
- Managed supply inventory and assigned replenishment to team members.
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
- Communicated with clients to provide price quotes, discuss design needs and schedule pick-ups.
- Communicated with floor managers to determine merchandise placement.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Fresh Cut Clerk
Safeway
11.2018 - 04.2021
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Checked for outdated and overripe grocery items and removed from inventory.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Wrapped, boxed and weighed bakery and produce department products.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
Education
Insight Academy of Arizona
Queen Creek, AZ02-2021
Skills
Customer service
Task prioritization
Reading comprehension
Problem-solving
Safe food handling
Merchandising expertise
Accomplishments
- Supervised team of 15-20 staff members
- Achieved #1 Halloween sales in 2022, in the country, by managing my team with accuracy and efficiency
- Graduated to a Specialist at Home Depot before becoming Garden Supervisor
- Graduated to a Red Coat to master cheese knowledge at Murray's Cheese Shop
Certification
- Forklift License, Home Depot - 12/2021 - 2/2023
- Order Puller License, Home Depot 12/2021 - 2/2023
- Ballymore License, Home Depot - 12/2021 - 2/2023
Timeline
Murray's Cheese Shop
Fry's Food Stores
05.2023 - 08.2024
Garden Supervisor
Home Depot
04.2021 - 02.2023
Fresh Cut Clerk
Safeway
11.2018 - 04.2021
- Forklift License, Home Depot - 12/2021 - 2/2023
- Order Puller License, Home Depot 12/2021 - 2/2023
- Ballymore License, Home Depot - 12/2021 - 2/2023
Insight Academy of Arizona
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