Jackie Grant
Rainier Bicycle Fit
Renton,WA
1
Certification
24
years of professional experience
Specialty Retail Leader with expertise in instructional design, adult coaching, and operational turnarounds. Achieved a comprehensive cheese department turnaround generating $641,093 in annual revenue and sustaining an average 26% year-over-year sales lift, consistently outperforming corporate growth targets. Focused on scaling training execution, brand compliance, and territory sales across the Pacific Northwest.
Work History
Murray's Cheese Master
1 Year 4 Months- Achieved 5.0% YoY growth benchmark in 100% of tracked weeks, with average reported lift above +26% and peak promotional surges of +58.1% YoY.
- Generated $641,093 in 52-week annual gross volume.
- Generated over $130,000 during Q4 holiday period, with peak weekly sales of $23,772 on Thanksgiving and $26,706 on Christmas.
- Recorded second-year management growth, closing period 8 up +17.3% to +28.22% YoY against personal prior-year takeover benchmarks.
- Met Murray’s brand standards and maintained visually appealing cases, accurate sign/tag compliance, and pristine Out of Refrigeration Displays to enhance customer engagement.
- Transformed passive customer sampling into active engagement, utilizing weekly demo allowances to drive impulse basket size and educate shoppers on artisan pairings for increased sales.
- Delivered positive customer experiences through tailored recommendations and personalized pairing guidance, enhancing customer satisfaction and loyalty.
- Drove customer interest in cheeses, charcuterie, and specialty items by offering recipe ideas and pairing suggestions.
- Supported strong product presentation by keeping cheese case fresh, accurately labeled, and visually appealing through daily production updates.
- Reduced bulk cheese markdown cycles from 10 days to 5 days and limited markdowns to
- Preserved product integrity through careful cutting, wrapping, and storage of diverse cheeses.
- Generated repeat business for Murray's by serving as a knowledgeable brand ambassador and guiding purchasing decisions.
- Administered structured, hands-on operational training, coaching mongers in on the floor demos, fresh inventory auditing, tag creation, and wrapping technique.
- Trained staff on cheese characteristics, handling, and presentation techniques.
Co-Owner/Business Operations & Customer Service
5 Years 4 Months- Coordinated client-facing and internal operations, including scheduling, communication, and calendar management, to enhance customer experience.
- Managed customer service touchpoints from initial inquiry through post-service follow-up to maintain service quality and strengthen business reputation.
- Supported client-facing and internal operations, including scheduling, communication, and calendar coordination, to keep customer experience positive and professional.
- Improved key business processes by creating and updating standardized forms and a calendar invitation system, helping increase efficiency and streamline client intake.
- Facilitated operational logistics, enabling a master bike technician to concentrate on service delivery and client fit sessions.
- Standardized core business operations to streamline workflow and position the business for future growth.
Director & Social Media/Marketing Lead
3 Years 9 Months- Supported customer satisfaction and enrollment growth by working with colleagues to apply feedback and improve service strategies.
- Monitored student progress and adjusted instruction to help meet organizational goals and prepare students for 8-10 major public performances each year.
- Planned relevant lessons using varied teaching strategies and methods to keep learners progressing each week.
- Managed social media and tracked data to build a new strategy that increased reach by 460%.
Teacher
19 Years 4 Months- Supported multiple programs serving 350 learners each year by planning curricula and coordinating resources, and improving learner engagement and satisfaction.
- Designed curriculum for diverse learner needs and updated content over time based on data sources.
- Developed tracking systems for 3,200 inventory items, monitored returns, and assigned fines for lost or damaged items, resulting in reduced inventory shrinkage.
- Coordinated public events showcasing work of 125 students to 500 audience members, enhancing community engagement through 5 events each year.
- Communicated professionally with stakeholders during challenging or emotionally charged situations to solve problems and meet goals.
- Managed data securely and followed FERPA and HIPAA regulations, protecting privacy and compliance for 350 clients each year.
- Supported budgets across multiple funding sources while meeting regulatory requirements to provide curriculum and supplies for learners.
- Created tracking systems for 3,200 inventory items, monitored returns, assigned fines for lost or damaged items, and reduced inventory shrinkage.
- Designed and updated curriculum for diverse learner needs based on data sources and stakeholder feedback, ensuring relevance and effectiveness.
Education
Master of Music Education
Bachelor of Music - Education
Skills
Customer engagement and service
Marketing performance
Data analysis and interpretation
Instructional design and curriculum development
Project management
Staff development and training
Team leadership and building
Collaborative teamwork
Public speaking
Promotional events planning
Task prioritization
Adaptability
Multitasking skills
Troubleshooting expertise
Microsoft Office Suite proficiency
Google Suite proficiency
Certification
- National Board Certified Music Teacher, National Board For Professional Teaching Standards, Professional Teaching Certificate, Office of the Superintendent of Public Instruction
Timeline
Murray's Cheese Master
Fred Meyer
06.2025 - CurrentRead More
Director & Social Media/Marketing Lead
Rainier Youth Choirs
09.2022 - 06.2026Read More
Co-Owner/Business Operations & Customer Service
Rainier Bicycle Fit
06.2021 - CurrentRead More
Teacher
Tahoma School District
09.2002 - 01.2022Read More
Boston University
Master of Music Education
Read More
Central Washington University
Bachelor of Music from Education
Read More