Preeyaphorn Joyem

Head of customer service and communications

• Handling customer contacts by phone, email, and in-person to address their needs and resolve concerns.
• Communicating with technicians to inform them of work orders
• Processing housing and campus work order data in TMA System to ensure accurate and timely repairs
• Managing and maintaining fleet reservations for campus-wide departmental use.

• Assisted Sales Managers and team on both system work and paperwork
• Assured event rooms are ready for guests’ inspection
• Served as Banquet service staff for special events.

Student leader of over 200 on-campus residents

• Oversaw health safety and wellbeing of residents in dormitory including medical and emotional emergencies
• Arranged events and activities, mediated conflict, program development, responded to daily emails, and maintained cleanliness in dormitory.

The PCC is the No. 1 paid tourist attraction in Hawaii

• Oversaw general presentation of the restaurant
• Served and interacted with 800+ customers from many different countries daily
• Assured tables are set properly, drinks and other workstations are in order and stocked.

Nichada Thani is an expatriate community supporting over 1,300 families

• Coordinated with team members and other departments to operate projects pertaining to office needs
• Communicated with vendors for community events
• Created daily content on social media in both Thai and English.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Managed booking systems from Booking.com, Agoda, Traveloka, and Expedia
• Solved inefficiencies and problems by initiating solutions pertaining to customer satisfaction.