Shelby Bayles
Shift Supervisor - Starbucks Coffee
Tajunga,California
Summary
Mission-driven Shift Supervisor with excellent communication and teaching skills and infectious love of coffee. Seeking a new opportunity to transfer my skills and expertise to a position focused on administrative assistance. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over four years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Shift Supervisor
Starbucks Coffee
Northridge, CA
09.2017 - Current
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Delivered successful training to more than 15 employees during tenure, educating on successful work processes and productivity strategies.
- Ensures Starbucks Outlet maximizes sales, profit, service and associate satisfaction while ensuring excellent guest service.
- Completed store opening and closing procedures and balanced tills.
- Responsible for cash handling, safe verification, daily deposits, change orders, and audits.
Team Leader
Universal Studios Hollywood
Universal City, CA
03.2015 - 08.2017
- Built strong relationships with guests through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Managed team and overlooked park cleanliness and procedures including but not limited to park safety and guest interactions
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team to ensure all safety procedures and protocols were followed at all times.
- Maintained park, patio, and bathroom cleanliness at all times.
Education
High School Diploma -
John Burroughs High School
Burbank, CA 02.2007 - 05.2010
Associate of Science - Digital Photography
Art Institute of California- Hollywood
North Hollywood, CA 07.2010 - 06.2014
Skills
Staff Management
Safety understanding
Operations management
Conflict resolution techniques
Inventory control and record keeping
Employee training
Touch-screen point of sale
Employee management
Equipment Maintenance
Customer assistance
Cash drawer management
Cleaning and sanitizing
Coaching and mentoring
Safe verifications
Cash Handling
Receipt and refund issuance
Time management skills
Additional Information
- March 5, 2007 Westminster Presbyterian Church Rummage sale: Volunteered to help sell various items to help raise money for the Church.
- April 26, 2017 Taste of the Valley: helped coordinate crowd control by the use of wristbands.
- October 8, 2017 Encino Family Festival: helped set up booth tables, constructed trash bins and moved barricades to let the vendors pass through.
Timeline
Shift Supervisor
Starbucks Coffee
09.2017 - Current
Team Leader
Universal Studios Hollywood
03.2015 - 08.2017
Associate of Science - Digital Photography
Art Institute of California- Hollywood
07.2010 - 06.2014
High School Diploma -
John Burroughs High School
02.2007 - 05.2010