Alicia Smith
Hemet,CA
Summary
Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.
Overview
13
13
years of professional experience
Work History
Human Resources Coordinator
Guard Systems, Inc.
2021.07 - Current
- Handles disciplinary actions and termination of employees in accordance with company policy.
- Coordinated new hire orientation and provide onboarding for new employees.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Assists with recruitment and interview processes. Tracks status of candidates in HRIS and responds with follow up letters at the end if recruiting process.
- Improved employee retention with targeted professional development opportunities.
- Generated monthly reports on HR compliance and metrics (i.e., guard card reports, paycheck warning reports, and company turnover).
- Organizing and maintaining employee records (maintains strict confidentiality of all aspects of personnel information and records).
- Administered health plans, including enrollments, changes and terminations.
Account Resolution Specialist
Wells Fargo
2020.06 - 2021.07
- Resolved account discrepancies by analyzing financial data and collaborating with internal departments.
- Enhanced client satisfaction through timely resolution of billing disputes and payment issues.
- Streamlined account resolution processes, leading to increased efficiency and reduced turnaround times.
- Collaborated with cross-functional teams to identify root causes of customer complaints and develop solutions.
Department Supervisor
Kohls Department Store
2015.08 - 2020.06
- Leads and assists in utilizing monthly updates, Communication Books, etc
- In accordance with Kohl’s merchandising presentation standards
- Shows initiative to work independently to meet presentation and recovery expectations
- Leads and adheres to the Yes We Can philosophy and efficiently resolves customer questions and requests
- Leads and assists associates in executing Company directives by following best practices
- Assists with replenishment and fulfillment
- Asks, opens and activates Kohl’s Charge card applications and enrolls customers in Kohl’s Yes2You Rewards program
- Effectively uses company tools (MyKohls, KPlanner, Communication Books) to plan, communicate, and share information with associate and executive teams.
Sales Associate
Kohls Department Store
2011.07 - 2015.08
- Answered customer questions and addressed problems and complaints in person and via phone
- Maintained visually appealing and effective displays for the entire store
- Offered exceptional customer service to differentiate and promote the company brand
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Completed floor replenishment to guarantee size availability and promote customer satisfaction
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Unloaded trucks, stocked shelves, and carried merchandise out on the floor for customers.
Education
Bachelor of Science - Business Administration
ITT Technical Institute
San Bernardino, CA03.2013
Diploma -
Perris High School
Perris, CA05.2008
Skills
- Strong analytical and problem solving skills
- Recruiting
- Benefits Administration
- Recordkeeping
- ADP
- Compliance
- Background Checks
- Benefits and payroll coordination
- Staff training and development
- Excellent verbal and written communication skills
- Microsoft Office and Docusign
- Onboarding Coordination
- Safety oriented
Volunteer Experience
County of Riverside, 2006, 2008, Answering telephones, filing, and making copies of documents.
Timeline
Human Resources Coordinator
Guard Systems, Inc.
2021.07 - Current
Account Resolution Specialist
Wells Fargo
2020.06 - 2021.07
Department Supervisor
Kohls Department Store
2015.08 - 2020.06
Sales Associate
Kohls Department Store
2011.07 - 2015.08
Bachelor of Science - Business Administration
ITT Technical Institute
Diploma -
Perris High School
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