Raymond Johnson
Richland,MS
Summary
Results-driven manager specializing in team development and streamlined operations. Demonstrated ability to elevate service standards and foster a positive work environment through effective communication and mentorship.
Proven shift manager with a strong focus on customer satisfaction, team training, and operational efficiency. Achieved consistent improvements in team performance and streamlined processes, enhancing overall productivity.
Dynamic professional with extensive experience in managing team operations and enhancing customer service quality. Skilled at training and mentoring staff, implementing effective inventory practices, and resolving conflicts to drive continuous improvement in team performance.
Overview
30
30
years of professional experience
Work History
Shift Manager
Popeye's Restaurants
Richland, MS
07.2016 - Current
- Oversaw daily operations to ensure optimal customer service and food quality standards.
- Trained and mentored team members on operational procedures and safety protocols.
- Implemented inventory management practices to reduce waste and improve efficiency.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Streamlined workflow processes to boost productivity during peak hours.
- Collaborated with upper management on strategic initiatives for restaurant growth and profitability.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
General Manager
Gannett Inc.
Jackson, MS
07.1996 - Current
- Directed operational strategy to enhance efficiency across multiple business units.
- Implemented performance metrics to track and improve team effectiveness.
- Led cross-functional teams in execution of company-wide initiatives and projects.
- Developed training programs to mentor staff and elevate service standards.
- Streamlined processes resulting in reduced operational costs and improved productivity.
- Oversaw budget management, ensuring alignment with corporate financial goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
Manager
Mama Hamils
Madison, MS
05.2010 - 02.2014
- Oversaw daily operations, ensuring compliance with quality and safety standards.
- Managed team performance, providing mentorship and training to enhance skills and productivity.
- Implemented process improvements, optimizing workflow efficiency across departments.
- Coordinated scheduling and inventory management to meet customer demands effectively.
- Analyzed customer feedback, driving initiatives to enhance service quality and satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Shift Leader
Krystal's Restaurant
Jackson, MS
08.2000 - 06.2007
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on best practices and operational standards.
- Coordinated inventory management, ensuring stock levels met demand without overstocking.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Monitored food safety compliance, maintaining high standards for health regulations.
- Resolved customer complaints effectively, enhancing overall dining experience and loyalty.
- Conducted performance evaluations to identify training needs and promote employee growth.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
No Degree - Mathematics Education
Jackson State University
Jackson, MSHigh School Diploma -
Quitman County High School
Marks, MS05-1995
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Team development
- Delegating work
- Quality assurance
- Documentation and reporting
- Safety compliance
- Hiring and recruiting
- Operations management
- Performance reviewing
- Equipment troubleshooting
- Process improvements
- Verbal and written communication
- Team building
- Policy administration
- Reporting and documenting
- Problem-solving
- Active listening
- Critical thinking
- Conflict resolution
- Quality control
- Willingness to learn
- Teamwork and collaboration
- Time management
- Reliability
- Excellent communication
- Superior work ethic
- Inventory and stocking
- Goal setting and achievement
- Self motivation
- Analytical thinking
- Professionalism
- Interpersonal communication
Timeline
Shift Manager
Popeye's Restaurants
07.2016 - Current
Manager
Mama Hamils
05.2010 - 02.2014
Shift Leader
Krystal's Restaurant
08.2000 - 06.2007
General Manager
Gannett Inc.
07.1996 - Current
No Degree - Mathematics Education
Jackson State University
High School Diploma -
Quitman County High School