Tiffani Lewis
Country Club Hills,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery. Brings excellent organizational and communication skills with over 15 years of management experience. Self-motivated and true team player.
Overview
16
16
years of professional experience
Work History
Recruiter
PLS Financial Solutions
Oakbrook Terrace, IL
07.2019 - 03.2021
- Generated specific candidate pool for career opportunities , conducting initial interviews , pre-screening assessments and coordinating formal management interviews.
- Operated and maintained applicant tracking and candidate management systems.
- Facilitated new employee orientations to foster positive team attitude.
- Oversaw HR needs for 23 locations.
- Followed up with notable applicants sourced via social media platforms, events and job fairs.
Store Manager
PLS Financial Solutions
Hazel Crest, IL
03.2006 - 06.2019
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed 10 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control and store opening and closing procedures.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions while providing platforms for all to voice concerns.
- Established and administered monthly/annual budgets with controls to prevent overages,
- Reconciled daily sales transactions to balance and log day-to-day revenue for over 600 accounts.
Customer Service Representative
PLS Financial Solutions
Country Club Hills, IL
04.2005 - 02.2006
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
Hillcrest High School
Country Club Hills, ILADN Program
South Suburban College of Cook County
South Holland, ILSkills
- Verbal and Written Communication,
- Upbeat and positive personality,e
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Time Management
- Multitasking and Prioritization
Timeline
Recruiter
PLS Financial Solutions
07.2019 - 03.2021
Store Manager
PLS Financial Solutions
03.2006 - 06.2019
Customer Service Representative
PLS Financial Solutions
04.2005 - 02.2006
High School Diploma -
Hillcrest High School
ADN Program
South Suburban College of Cook County
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