Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miya Thomas

Fairburn,GA

Summary

Accomplished Mobility Dispatcher and Front End Supervisor with over 8 years of experience in route management through Trapeze software and customer service, notably with Marta/Vectour Group. Expert in Trapeze software and adept at service coordination, I excel in driving operational efficiency and maintaining a 95% on-time performance rate. Renowned for exceptional communication skills and a detail-oriented approach, I consistently enhance team productivity and customer satisfaction.

Overview

15
15
years of professional experience

Work History

Mobility Dispatcher

Marta/ Vectour Group
10.2016 - Current
  • Closely monitor routes and trips using Trapeze software and Tom Vision tracking system.
  • Schedule trips ,create routes, create bookings, monitor late trips, and prioritize trips through Trapeze software
  • Provide specific and accurate directions using goggle Maps and Tom Vision.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Provided team lead for management.
  • Provide and execute effective problem solving solutions.
  • Manage over 100 routes, and over 2000 trips through Trapeze daily while maintaining a 95% on time proformance.

Front End Supervisor

Home Depot
03.2010 - 11.2016
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Education

High School Diploma -

Southside High School
Atlanta, GA
08-2002

Skills

  • 8 years Experience in Trapeze
  • Experienced in Maps and Direction
  • Excellent Communications Skills
  • Detail Oriented
  • Driver communication
  • Service Coordination

Timeline

Mobility Dispatcher

Marta/ Vectour Group
10.2016 - Current

Front End Supervisor

Home Depot
03.2010 - 11.2016

High School Diploma -

Southside High School

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Miya Thomas