Mike Riches
Katy,TX
Summary
Well-qualified ISR/Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Dispatcher
United Rentals
07.2022 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 4 fleet vehicles.
- Maintained professional relationship with outside haulers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Inside Sales Representative
United Rentals
03.2022 - Current
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
General Manager/Regional Manager
Club Champion Golf
05.2016 - 03.2022
- Consistently achieved sales goals
- Responsible for profit and loss control
- Responsible for upholding required health and safety standards
- Tracked sales performance
- Assisted with payroll
- Developed strong relations with customers and vendors on behalf of the organization
- Trained and mentored all staff
- Raised store total sales to over 5 million per year
Floor Manager
Golfsmith
01.2014 - 05.2016
- Consistently achieved sales goals
- Responsible for profit and loss control
- Responsible for upholding required health and safety standards
- Tracked sales performance
- Assisted with payroll
- Developed strong relations with customers and vendors on behalf of the organization
- Trained and mentored all staff
Team Leader/Supervisor
Academy Sports + Outdoors
02.2012 - 12.2013
- Consistently achieved sales goals
- Responsible for profit and loss control
- Responsible for upholding required health and safety standards
- Tracked sales performance
- Developed strong relations with customers and vendors on behalf of the organization
Education
Associate - General Studies
Wharton County Junior College
Sugar Land, TXSkills
- Microsoft Office
- Scheduling
- Training
- Typing
- Management
- Organizational Skills
- Word
- Microsoft Word
- Inventory
- Operations
- Retail sales
- Team Building
- Inventory Management
- Payroll
- Marketing
- Sales Experience (6 years)
- Supervising Experience (6 years)
- Management Experience (8 years)
- Point of Sale (10 years)
- Salesforce (4 years)
- Sales Management (8 years)
- Sales (8 years)
- Account Management
- Retail Management
- Merchandising
- Recruiting
- Customer service
- Customer relationship management
- Business Development
- Purchasing
- Project Management
- Assessments
- Customer focus & orientation — Highly Proficient
- November 2019
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
Timeline
Dispatcher
United Rentals
07.2022 - Current
Inside Sales Representative
United Rentals
03.2022 - Current
General Manager/Regional Manager
Club Champion Golf
05.2016 - 03.2022
Floor Manager
Golfsmith
01.2014 - 05.2016
Team Leader/Supervisor
Academy Sports + Outdoors
02.2012 - 12.2013
Associate - General Studies
Wharton County Junior College
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