Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen M. Wright

Las Vegas,NV

Summary

To acquire a challenging IT position where my administration, desktop support, software and hardware skill sets will be utilized to the fullest. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.

Overview

16
16
years of professional experience
39
39
years of post-secondary education

Work History

Gaming Systems Specialist

ETT Gaming/Golden Route Operations/JETT Gaming
Las Vegas, NV
01.2009 - Current
  • Provided on-site training at new and existing locations after hardware and software upgrades
  • Trained technicians on application usage and troubleshooting after company purchase
  • Made recommendations and worked with vendors to order new hardware for system upgrades
  • Remotely maintained over 400 sites running proprietary player tracking software in the Las Vegas region
  • Resolved network and application issues to ensure maximum gaming machine up-time
  • Performed diagnostics and completed hardware and software repairs and upgrades working with guidance from software developers and vendors
  • Assembled, configured and installed computers, monitors, and all related peripherals at locations as needed.

Sales Field Technician

Forum Systems Group
Las Vegas, NV
01.2006 - 01.2009
  • Maintained 150 sites using Aloha POS platform in the Las Vegas region
  • Resolved Aloha and Windows issues as required to ensure maximum customer uptime
  • Performed diagnostics and completed hardware and software repairs as required
  • Assembled, configured and installed computers, monitors, POS terminals and related hardware at new locations as required.

Education

Comp TIA A+ Certification -

Technology Development

Certificate of Completion - Computer Technology

Technology Development Center
Ventura, CA
02.1998 - 07.1998

US Air Force Basic Electronics and various advanced classes - undefined

01.1985 - 01.1992

Skills

Network support

undefined

Timeline

Gaming Systems Specialist

ETT Gaming/Golden Route Operations/JETT Gaming
01.2009 - Current

Sales Field Technician

Forum Systems Group
01.2006 - 01.2009

Certificate of Completion - Computer Technology

Technology Development Center
02.1998 - 07.1998

US Air Force Basic Electronics and various advanced classes - undefined

01.1985 - 01.1992

Comp TIA A+ Certification -

Technology Development

Similar Profiles

CREATE PROFILE
Stephen M. Wright