Wendy Warren
Apple Valley,CA
Overview
7
7
years of professional experience
Work History
Loss Prevention Investigator
Walmart
Hesperia, CA
05.2020 - Current
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Investigated employee theft incidents by interviewing witnesses and suspects and gathering evidence.
- Monitored store activity for suspicious behavior and activities, such as theft and fraud.
- Conducted surveillance of retail stores to identify and apprehend shoplifters.
- Ascertained, investigated, and alleviated internal and external theft and fraud.
- Performed inspections of all entry points into the building, including doors, windows, and gates, ensuring they were properly secured.
- Developed strategies to reduce losses due to theft or fraud in the workplace.
- Collaborated with law enforcement personnel when necessary in order to investigate more serious crimes.
- Responded quickly to emergency situations involving potential threats or criminal activities.
- Reviewed daily sales transactions for any discrepancies that may indicate fraudulent activity.
Stocking Supervisor
Walmart
Hesperia, CA
06.2018 - 04.2020
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Responded to customer questions regarding products, prices and availability.
- Maintained positive working relationship with fellow staff and management.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Developed strategies to improve team performance and productivity.
Education
Bachelor of Science - Criminal Justice, Sociology
California State University
San Bernardino, CA06-2012
Skills
- Asset protection strategies
- Security checks
- CCTV operation
- Evidence collection
- Surveillance
- Incident reporting
- Emergency response planning
- Organized retail crime prevention
- Internal theft prevention
- Risk assessment
- Logs and reporting
Timeline
Loss Prevention Investigator
Walmart
05.2020 - Current
Stocking Supervisor
Walmart
06.2018 - 04.2020
Bachelor of Science - Criminal Justice, Sociology
California State University