Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Carl Lane

Vancouver,WA

Summary

Loss prevention professional with extensive experience in safeguarding assets and reducing shrinkage. Proven track record of working collaboratively with teams to achieve security goals and adapt to changing situations. Known for keen observational skills and reliability.

Overview

7
7
years of professional experience

Work History

Loss Prevention Investigator

Sephora
03.2024 - 11.2024
  • Using hands off tactics to apprehend shoplifters
  • Using de-escalation tactics to work with unruly or mentally unstable individuals
  • Lead the area in apprehensions for the months of July and August
  • Worked closely with the Vancouver police department to build cases against known organized retail crime groups that have targeted Sephora locations in Vancouver and the Portland metro area
  • Worked with very little to no supervision on a daily basis
  • Worked extensively with the floor team on understanding loss prevention strategies and policies
  • Supported other Sephora locations during police lead blitz operations
  • Demonstrated excellent customer service when necessary
  • Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
  • Provided exceptional customer service while maintaining vigilance for potential loss prevention issues.
  • Efficiently resolved cases involving external shoplifters, balancing compassion with firmness as required by each situation.
  • Conducted thorough investigations for suspected thefts, leading to increased recovery of stolen merchandise.
  • Demonstrated adaptability by staying current on industry trends related to loss prevention, applying new techniques as necessary.

Asset Protection Agent

Nordstrom Inc
03.2023 - 03.2024
  • Total dollar amount recovered from apprehensions exceeds $14,000 in the last fiscal year
  • Utilized a combination of hands-on and hands-off tactics to recover stolen merchandise, ensuring minimal disruption to store operations
  • Worked with a close-knit team to recover up to $3000 of merchandise at one time
  • Delivering legal trespass forms to apprehended individuals
  • Implements proactive strategies to minimize losses and enhance overall security measures in high-theft locations
  • Managed internal investigations
  • Securely closing the store during night shifts
  • Collaborated with the Portland Police Bureau in the apprehension and sentencing of individuals in known organized retail crime groups

Asset Protection Agent

Vigilant Asset Protection
09.2022 - 01.2023
  • Provided Loss Prevention services across multiple Safeway locations in the Portland metro area
  • Became proficient in writing detailed reports and filing police reports, maintaining accurate documentation of incidents and resolutions
  • Successfully resolved tense situations with local transient population
  • Employed effective communication and conflict resolution skills
  • Responded quickly and effectively in physically demanding situations
  • Helped create ideal atmosphere for diverse workforce and customer base.
  • Assisted law enforcement officials with apprehending shoplifters, maintaining a safe shopping environment for customers.
  • Responded to customers and diffused escalated situations to maintain security and top customer service delivery.
  • Responded quickly to any potential breaches in security, minimizing the impact of loss or damage.
  • Wrote reports outlining activities and results.

Target Security Specialist

Target
03.2022 - 09.2022
  • Demonstrated expertise in meticulous tracking of inventory and sales numbers, ensuring accurate and up-to-date records for efficient business operations
  • Utilized advanced skills in managing and monitoring the company's camera system, contributing to a comprehensive security infrastructure
  • Successfully completed training in de-escalation tactics and consistently applied them to maintain a safe and positive environment
  • Keen eye for the detection of counterfeit bills
  • Executed daily security walks and other assigned tasks as part of a proactive approach to maintaining a secure environment
  • Increased security awareness with regular training sessions for staff.
  • Managed access control systems, ensuring only authorized personnel had access to sensitive areas.
  • Coordinated with law enforcement agencies to ensure compliance with regulations.
  • Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.

Game Advisor

GameStop
09.2017 - 05.2020
  • Increased customer satisfaction by delivering clear, concise, and empathetic responses to inquiries and concerns.
  • Tested consoles in order to provide complete information to customers.
  • Handled escalated cases professionally, maintaining an empathetic approach while working towards resolution.
  • Offered comparative analysis between games and system platforms to assist purchase decisions.
  • Improved team efficiency by collaborating with colleagues to develop and implement best practices for customer support.
  • Answered product questions, offering troubleshooting and advice before and after purchase.
  • Assisted in reducing customer complaints by troubleshooting and resolving technical issues promptly.
  • Demonstrated product capabilities to assist selection process.
  • Organized games according to corporate plans for regular displays and special promotions.
  • Provided comprehensive game walkthroughs for players experiencing difficulties, ensuring optimal gameplay experience.
  • Provided retail assistance, finalizing and processing customer purchases for games across major system types.
  • Introduced and recommended game-related devices to customers for increased customer satisfaction and sales.

Education

High School Diploma -

Homestead High School
Cupertino, CA

Skills

  • Video surveillance proficiency
  • Security systems management
  • CCTV systems
  • External theft prevention
  • Physical security assessments
  • Internal theft prevention
  • CCTV operation
  • Surveillance
  • Risk assessment
  • Surveillance techniques
  • Incident reporting
  • Policy enforcement
  • Retail operations
  • Loss prevention training
  • Asset protection strategies

Timeline

Loss Prevention Investigator

Sephora
03.2024 - 11.2024

Asset Protection Agent

Nordstrom Inc
03.2023 - 03.2024

Asset Protection Agent

Vigilant Asset Protection
09.2022 - 01.2023

Target Security Specialist

Target
03.2022 - 09.2022

Game Advisor

GameStop
09.2017 - 05.2020

High School Diploma -

Homestead High School

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