Mandy Gonzales
Moreno Valley,CA
Summary
Inquisitive Loss Prevention Investigator with 5 years of experience and an immaculate eye for detailed observing. Committed to honesty and company loyalty. Thorough understanding of cultivating an accountability-based community of integrity for both internal and external crime.
Overview
8
8
years of professional experience
Work History
Loss Prevention Investigator
Rite Aid
Riverside, CA
07.2022 - Current
- Performed security walks around store to monitor employee and customer activities.
- Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
- Interviewed employees and suspects and drafted reports to assist law enforcement.
- Audit multiple stores on weekly basis to identify deficiencies and identified potential causes.
- Streamlined shrink management program and trained Loss Prevention Officers.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Utilized various hand and power tools to secure premises and increase protection.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Loss Prevention Specialist
Ross Dress For Less
Moreno Valley, CA
08.2019 - Current
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Completed loss control surveys for underwriting information and evaluation.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Enhanced training processes for both clients and departments to increase overall functionality.
Warehouse Picker
Frito-Lay
Rancho Cucamonga, CA
08.2017 - 06.2021
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Organized warehouse shelves and racks to maximize space utilization.
Assistant Manager
99 Cents Only
Riverside, CA
03.2016 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
High School Diploma -
Summit View High School
Riverside, CA06.2008
Skills
- Wicklander Trained
- Risk Assessment
- Surveillance
- CCTV Systems
- LexisNexis Understanding
- Video Surveillance Proficiency
- Retail Operations
- Fraud Detection
- Conflict Resolution
- Staff Training
- Data Analysis
- Risk Management
- Policy Enforcement
- Crisis Management
- Critical Thinking
- Inventory Auditing
- Microsoft Word
- PPE Use
Timeline
Loss Prevention Investigator
Rite Aid
07.2022 - Current
Loss Prevention Specialist
Ross Dress For Less
08.2019 - Current
Warehouse Picker
Frito-Lay
08.2017 - 06.2021
Assistant Manager
99 Cents Only
03.2016 - 12.2018
High School Diploma -
Summit View High School