CHARLES WAIGHT
Las Vegas,NV
Summary
My goal is to seek out a position in loss prevention/asset protection where I can utilize my analytical and observation skills and internal/external investigations can be utilized to minimize the losses and improve the company's profitability. Also to express my passion for safety, creating safety culture and creating a safe working atmosphere for my associates and customers. I also strive to maintain a good communication with my customers and associates and changing behaviors to the new changes that come from the company while striving to maximize theft deterrence and increase profitability for the company. Detailed Loss Prevention professional offering proven history developing programs to mitigate corporate theft, loss and waste. Driven and dedicated with 14 years of hiring and development expertise. Employed investigative and communication skills to acquire information and evidence. Developed key strategic alliances to support business objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Loss Prevention Investigator
Sephora
12.2022 - Current
- Greeted and welcomed clients on sales floor to give to the shopping experience
- Conducted training with store staff on loss prevention measures, in being observant of external theft activities
- Conducted loss prevention business recaps with store leadership, to give loss prevention perspective of shrink
- Conducted investigations of external/internal activity and build cases to prosecute
- Team building with local law enforcement and security with ORC activity affecting area
- Apprehend and prosecute shoplifters.
- Audited 3 stores on weekly basis to identify deficiencies and identified potential causes.
Asset Protection & Safety Manager
Lowe's
07.2020 - 11.2022
- Greeted and welcomed customers on sales floor to maintain service levels and security
- Maintained building safety and security when opening and closing facility
- Participated in store shortage reduction program by working with teammates in multiple departments
- Identified, observed and apprehended individuals for committing theft by shoplifting
- Adhered to asset protection programs and procedures to enforce audit compliance.
- Facilitated training for 4- 5 employees.
- Developed and implemented company procedures that reduced job site accidents 90%.
Asset Protection Assistant Store Manager
Walmart
12.2012 - 06.2019
- My responsibilities consist of teaching and training APA's on processes in collecting information for external apprehensions and utilizing the new APA format for theft mitigations and conducting internal investigations
- Maintaining the functionality of the CCTV system by conducting daily test and following up and maintaining safety protocols are in place
- Conducting CCTV investigations into accident claims, both external and internal claims and following up with the applicable documentation
- Implemented new scheduling strategies for executions of the new processes and support the receiving end to maintain a 95% receiving average of all received high ticket merchandise
- Conducted training in fraud deterrence with front end ASM to cascade to the front end staff
- Conducted general control to make the impression of control is in place
- Assessing performance of merchandise and addressing the necessary merchandise protection (MPP) by following up with DM (Department Managers) on section work by scanning department outs and making plans to verify that merchandise is either being stolen, shipping issues or controls.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Asset Protection Associate
Walmart
04.2009 - 11.2012
- 5 years, Conducted internal/external investigations while conducting the 4 elements of selection, concealment, continued observation and last point sales
- I was the store APA trainer, training APAs on AP-09 policy and AP-09 supplemental guide and help APAs to write a clear, descriptive narrative writings on PD reports
- Trained associates on how to detect fraud such as counterfeit money, reformatted gift/credit cards and fraudulent payroll checks
- Supported store with safety culture, educating associates with understanding accident cost, both external and internal, preventive measures for accidents and backroom work safety awareness.
- Patrolled store departments to check for suspicious activities.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
Relief Manager
Public Storage
04.2008 - 03.2009
- 1 year approximately
- Responsibilities are keeping good house cleaning of facility as well touring with customers the different sizes of storage units and meet sales of 90% occupancy of storage units
- Striving to make sales of moving supplies and rental of moving trucks and servicing all customer moving needs.
- Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
- Ensured a clean and well-organized store environment for an improved shopping experience.
Customer Service Manager
Wal-Mart
04.2005 - 02.2008
- 3 years in customer and associate relations
- Managed front end operations such as cash handling, money gram express and other financial transaction, trained cashiers to perform outstanding customer service, followed up on up to date product knowledge to assist customers with purchases, assist sales with protection care plan for customer.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Associate of Science - Criminal Justice
Moorpark College
Moorpark, CA05.2022
Skills
- Emergency Situations
- Maintaining Clean Work Areas
- Court Hearings
- Personnel Protection
- Shoplifter Detention
- Process Implementation
- Corrective Actions
- Stock Control
- Safety and Security Enforcement
- Law Enforcement Collaboration
- Video surveillance proficiency
- Security Systems Management
- External Theft Prevention
- Risk Assessment
- Wicklander trained
- Investigative Interviewing
Certification
Wicklander-Zulawski - Interview and Interrogation Techniques 06/2018
Timeline
Store Loss Prevention Investigator
Sephora
12.2022 - Current
Asset Protection & Safety Manager
Lowe's
07.2020 - 11.2022
Asset Protection Assistant Store Manager
Walmart
12.2012 - 06.2019
Asset Protection Associate
Walmart
04.2009 - 11.2012
Relief Manager
Public Storage
04.2008 - 03.2009
Customer Service Manager
Wal-Mart
04.2005 - 02.2008
Associate of Science - Criminal Justice
Moorpark College
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