DANIELLE ARNOLD
Atlanta,GA
Summary
Dedicated, driven, and customer-centric Customer Success Professional seeking a career pivot into the Tech Industry, with a history of meeting company goals utilizing consistent and organized practices. Skilled in providing customers with exceptional service, responding to problems quickly and effectively, working with diligence, and building relationships that are strong and long lasting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Brand Manager
Enterprise Rent-A-Car, Tri
Atlanta, GA
11.2017 - Current
- Create and oversee multiple large-scale project plans to meet business partner and customer needs and deliver with-in budget on desired outcomes: full accountability for project results
- Work closely with IT, Product, business analytics, and C-Level executives to leverage technology to redesign the customer experience and generate robust reporting
- Advocate for custom solutions, helping to regularly articulate technology, value, and service positioning to both business clients and valued customers
- Direct forecasting activities and set partners performance goals accordingly
- Created customer support strategy to increase customer retention at 20% increases.
- Managed department rental volume of over 1200 -2200 deals per day and coordinated department schedules to maximize coverage during peak hours.
- Successfully drove FSO sales increase annual profits and ranked #5 within company
- Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value.
- Monitored metrics and data and developed actionable insights to improve efficiency and performance.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Created customer support strategy to increase customer retention.
- Provided customer and market feedback to product team to help build features and solutions.
- Met or surpassed renewal rates and upgrade goals.
- Assisted management with first-level support inquiries.
- Recruited, managed and motivated 15-member retail team to give every guest positive and memorable experiences.
- Trained newly hired Management Trainee's in upselling techniques, bolstering job expertise within 4 months.
- Utilized Microsoft Dynamics 365 to identify trends in companies CRM
Marketing Manager
Loft Athletic Club
Atlanta, GA
01.2019 - 03.2020
- Provided strategic, operational, and fiscal leadership to a project team of 20+ employees; increased revenue by 25% compared to the previous year
- Wrote original posts and created original content including video and graphics, optimizing engagement objectives, and increasing gym clientele by 20%
- Created a budget and implemented cost saving strategies, cutting costs by 13% and translating financial data into consumable, actionable narratives for Senior Leadership
- Pitched engagements including SEO, PPC, remarketing, and social media advertising
- Oversaw vendor account management, including negotiating contracts and agreements to ensure timely and successful delivery; thereby maximizing profit by 40%
- Collaborated with service area experts to develop social and PR assets, coordinating with new prospective partners to collect needed information, as well as day-of announcement communication and execution
- Developed corporate communication, media plans, and budgets, driving various regular and ad hoc analytical projects that delivered key insights for making critical business decisions.
Marketing Intern
Atlanta Web Radio
Atlanta, GA
10.2017 - 06.2018
- Created, optimized, and managed organic SEO & SEM campaigns, managed all social media channels, tracked social and digital media KPI’s, and disseminated all communication materials and ad copy for print, Web, and community partnership initiatives
- Partnered with sales team in gathering requirements for marketing campaigns from prospects and understanding how to remove barriers in sales and marketing cycle to move deals forward
- Modernized client website content with current information to entice business from warm and cold markets
Promotional Staff Coordinator
The Culture of Atlanta
Atlanta, GA
07.2017 - 09.2017
- Improved sales service standards by following sales, marketing, production, productivity, quality, and customer- service standards; exceeding sales quota annually by 20%
- Managed the work schedules and performance of three marketing associates; exceed sales standards by 6%
- Trained staff on product knowledge, systematic sales tactics, and client retention strategies with a customer-oriented focus to increase brand awareness, loyalty, and revenue.
Performance Marketing Coordinator
Hot Media
Atlanta, GA
05.2017 - 07.2017
- Researched, gathered, and evaluated information on artists and competitors to sign to booking agency
- Produced, edited, and evaluated the engagement of various communications materials including correspondences, articles, and media releases, maximizing the company’s reach by 40%
- Communicated with management companies to book artist for promotional events & concerts on behalf of the company
- Developed Social Media Marketing strategies to increase website traffic and engagement
- Built and maintained relationships with high level executives within and outside of the company.
Education
Bachelor of Arts - Mass Communication
Savannah State University
Savannah, GA05.2017
Skills
- Workday, Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Google Analytics, Odessey, Social Media
- Microsoft Dynamics CRM
- Account Management
- Verbal and Written Communication
- Relationship Building
- Market Research Analysis
- Contract Negotiation
- Customer-Retention
- Technical Acumen
- Customer Relations
- Business Development
- Key accounts development
- Cross-selling & Up-selling
Accomplishments
Coached multiple Level 1 employees to Level 2 promotions
Received 95% of positive customer survey results
Ranked #5 in FSO sales, company wide, from a pervious standing of #42
Assisted with record breaking OP improvements of over $1.2 million each month since April 2021
Additional Information
- AWARDS , Enterprise Rent-A-Car 10x recipient of the Top Performers Club of Enterprise
Certification
Google Project Management Course
Remote • Expected in 07/2022
Coached multiple Level 1 employees to Level 2 promotions
Helped Management Trainees pass MQI exam and get promoted to Assistant Managers
Timeline
Marketing Manager
Loft Athletic Club
01.2019 - 03.2020
Brand Manager
Enterprise Rent-A-Car, Tri
11.2017 - Current
Marketing Intern
Atlanta Web Radio
10.2017 - 06.2018
Promotional Staff Coordinator
The Culture of Atlanta
07.2017 - 09.2017
Performance Marketing Coordinator
Hot Media
05.2017 - 07.2017
Bachelor of Arts - Mass Communication
Savannah State University