Zijada Bogucanin
Morton Grove,IL
Summary
Versatile Systems Analyst with a proven track record at Village of Oak Park, adept in Coldfusion Development and enhancing team efficiency. Excelled in creating vital applications and streamlining processes, demonstrating exceptional problem-solving skills and HTML proficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Home Manager
Home Manager
01.2015 - Current
- Enhanced household efficiency by creating and executing systems for meal planning, grocery shopping, and budgeting.
- Organized kids’ activities, managed household activities, maintained clean and safe environment for the family
- Adaptable to all employee needs, ensuring immediate availability if required.
- Excellent at problem solving, attention to detail, scheduling and always prompt to all appointments
- Identified potential conflicts early during employee disagreements.
Consultant/Contract
Village of Oak Park
Oak Park, USA
09.2014 - 12.2014
- Created comprehensive guidelines for Local Ordinance System operations.
Systems Analyst
Village of Oak Park
Oak Park, USA
09.2004 - 04.2013
- Developed MultiFamily Program
- Developed Police Alarm Program
- Developed and designed Traffic Stop for Police Department and to send data to IDOT
- Developed and designed Vehicle Sticker for online payments and inhouse data entry using coldfusion/javascript/html
- Developed an essential application for Boards and Commissions in PeopleSoft and Oracle
- Developed, supported, and generated reports on a Master Address Database for business entities of Oak Park in ColdFusion
- Supported and configured a Parking Garage administration system on Windows-based Venus application
- Provided customer service to Oak Park’s Web users for parking citations utilizing Microsoft IIS Web Server and PeopleSoft database
- Installed, maintained, and supported Core Business Technologies’ OneStep financing application
- Administered and supported Oracle-based Tidemark application in support of Oak Park’s Building Department
- Monitored and administered company security systems, such as Prism keycard access system, Vicon video surveillance systems, SurfControl Web access management, SpamBlock for anti-spam, and Symantec AV antivirus system
- Maintained and troubleshoot Veritas BackupExec backup system
- Administered Windows 2003-based domain composed of 600 servers, workstations, printers, and other endpoints
- Provided HelpDesk duties for everyday desktop administration to a population 500 users
Technical Specialist
Village of Oak Park
Oak Park, USA
06.2001 - 09.2004
- Tested, configured, upgraded, and deployed equipment such as desktops, laptops, servers, printers, modems, scanners, general computer peripherals, Personal Digital Assistants, hubs, switches and routers
- Tested, configured, upgraded, and deployed computer software, such as Windows NT/2000, 2003 Operating systems, Microsoft Office productivity tools, and Computer-Aided Design (CAD)
- Assigned and maintained passwords and security levels for all end users
- Assisted department employees with impromptu computer problems or queries and performed system troubleshooting
- Ensured uniformity, reliability and security of system resources including, hardware, software and other forms of data
- Performed, monitored and reviewed system backups using Veritas BackupExec
- Prepared, created and updated procedure documentation
- Prepared various reports on different activities
- Assisted in cabling and wiring of network and telecommunications equipment
Desktop and Network Support Analyst
Turtle Wax Inc.
Chicago, USA
02.2000 - 04.2001
- Developed Web pages for user requests and improve the Helpdesk response to users
- Installed VPN for remote access and simplify the installation process by creating hardware profiles to separate the communication channels
- Provided direct training for IT staff and user community for VPN operation
- Trained IT staff for Helpdesk Support including software operation and problem solving on user assistance
- Administered help support software utility to track Helpdesk calls and Hardware/Software Inventory providing management with various charts and reports to summarize IT activities
- Automated hardware inventory and software updates using Zen
- Customized PC & laptops installation and configuration including operating systems, hardware drivers and components (network, communication, video, sound, etc) and business software
- Created and maintained Symantec Ghost images for PC’s and laptops
- Provided network support and AS/400 support & administration for user profiles and daily reports
- Communicated with hardware and software vendors
- Proposed the idea about using the Windows terminals for certain departments
- Wrote AS/400 Operator Manual and Network Services Manual
Education
BS - Computer Information Systems, Business Administration
Dominican University
River Forest, IL05.2001
Skills
- HTML Proficiency
- Coldfusion Development
- JavaScript Proficiency
- C Software Development Skills
- Proficient in Visual Basic
- Java
- ASP
- Expert Systems
- Cobol
- Windows Proficiency
- Data Querying Proficiency
- Oracle 7i/8i
- Microsoft Office Proficiency
- MS Exchange
- Veritas Backup Exec
- Novell GroupWise
- Adobe Acrobat
- Visio
- AS/400
- TrackIt
- PeopleSoft
- Venus
- OneStep
- Prism
- Vicon
- Dell
- Compaq
- IBM
- Micron
- HP
Certification
Certified ScrumMaster, Scrum Alliance, 11/23, 11/25, 1865947
References
Available upon request
Languages
Bosnian
Native/ Bilingual
German
Limited
Affiliations
- Volunteering at Bosnian community by teaching Saturday school
Timeline
Home Manager
Home Manager
01.2015 - Current
Consultant/Contract
Village of Oak Park
09.2014 - 12.2014
Systems Analyst
Village of Oak Park
09.2004 - 04.2013
Technical Specialist
Village of Oak Park
06.2001 - 09.2004
Desktop and Network Support Analyst
Turtle Wax Inc.
02.2000 - 04.2001
Certified ScrumMaster, Scrum Alliance, 11/23, 11/25, 1865947
BS - Computer Information Systems, Business Administration
Dominican University
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