Valerie Estrada
Account Manager
Irving,TX
Summary
Multi-cultural logistics professional with a strong operational background in the international air market. Worked in different Crane stations around the globe which led to being dedicated to single clients in the energy vertical. Coordinate operations in different countries and responsible of implementing new solutions, managing operation excellence and engaging with clients face to face.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Account Manager
Crane Worldwide Logistics
Dallas, Texas
05.2021 - Current
- Responsible for operational performance of global teams in Hong Kong, Europe and USA for Hi-Tech account
- Supervision of specialized deliveries ensuring all delivery windows are met
- Involved in customer's multi-lane and multi-mode RFQs
- Responsible of daily and weekly performance reports to customer
- Creation and presentation of QBR's
- Responsible to offer creative solutions for one-off projects such as white glove deliveries, bonded cargo and cross-border shipments
- Led all portions of Charter project ORD-PVG including pricing, customs clearance, ground transportation permits and communication
- Responsible of weekly virtual meetings with client's division leaders to update performance, communicate market news and develop relationships
- Serve as main point of communication to client for all escalations and inquiries
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
Account Representative
Crane Worldwide Logistics
Dallas, TX
08.2018 - 04.2021
- Led global operation of Hi-Tech account with main focus on Intra-Asia and Asia-EMEA lanes
- Managed global operation on NFO service level shipments ensuring transportation within 60 hour KPI
- Designed routing solutions for complex customer needs such as meticulous matrixes for multiple origins and destinations with precise information for NFO business
- Exhaustive analysis of Intra-Asia and Asia-EMEA lanes to develop routing and pricing solutions for Heavy Weight as well as NFO shipments
- Analysis of overall account performance, low margin lanes and opportunity areas within account and designed improvement solutions that were successfully implemented
- Creation of SOPs and implementation within operations teams globally
- Creation and presentation of QBR's as well as client visits to develop long lasting relationships
- Ensured satisfactory billing and collection status of account and managed over $6 million in revenue
- Collaborated with IT team on EDI projects such as mapping and implementation
Leadership Development Trainee
Crane Worldwide Logistics
Houston, TX
07.2017 - 07.2018
- The Leadership Development Program is a year-long rotational program that provides trainees with experience in different operational areas of freight forwarding industry.
- Trainees become proficient in air and ocean international operations, warehousing, domestic transportation and the company's freight management tool (TMF).
- The program's 10 week rotations are completed in different Crane Worldwide Logistic branches including Houston, Atlanta, Minneapolis, Los Angeles and Shanghai.
Education
Bachelor of Arts - Global Logistics Management
Arizona State University
Tempe, AZ 08.2013 - 05.2017
Bachelor of Arts - Business Sustainability
Arizona State University
Tempe, AZ 08.2013 - 05.2017
Skills
Account oversight
Account servicing skills
Account management
Operations
Client Relationship Development
Cost reviewing
Data Analysis
Timeline
Account Manager
Crane Worldwide Logistics
05.2021 - Current
Account Representative
Crane Worldwide Logistics
08.2018 - 04.2021
Leadership Development Trainee
Crane Worldwide Logistics
07.2017 - 07.2018
Bachelor of Arts - Global Logistics Management
Arizona State University
08.2013 - 05.2017
Bachelor of Arts - Business Sustainability
Arizona State University
08.2013 - 05.2017