Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Work Preference
Software
Interests
Timeline
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ELIAN RODRIGUEZ GUZMAN

ELIAN RODRIGUEZ GUZMAN

Richmond,VA

Summary

Dedicated Customer Service expert with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience
1
1
Certification
2
2
Languages

Work History

Fulfillment Expert

Target
10.2022 - Current
  • Ensured efficient and accurate completion of tasks related to fulfilling targets, contributing to increase in team productivity
  • Demonstrated strong ability to meet deadlines both independently and collaboratively within team setting
  • Demonstrated adeptness in timely and efficient order processing, ensuring accuracy and effectiveness while meeting targets consistently.
  • Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.

Trainer

Chick-fil-A
04.2020 - 09.2023
  • Delivered exceptional customer service, resulting in 20% increase in customer satisfaction scores
  • Efficiently managed order-taking responsibilities, improving order processing time by 30%
  • Renowned for fast-paced efficiency and consistently praised for friendly, courteous interactions with guests.
  • Improved employee performance by designing and implementing effective training programs.
  • Assisted in maintaining clean and organized dining area, contributing to a positive guest experience.

Education

Associate of Applied Science - Computer Science Applications

J. Sargeant Reynolds Community College
Richmond, VA
05.2024

High School Diploma -

Godwin High School
Richmond, VA
07.2022

Skills

  • Outstanding Customer Service
  • Ability to identify potential improvements in performance and grasp potential gaps in performance by adjusting timely
  • Passionate about exploring new apps, devices, and technological innovations, with focus on staying on latest Tech trends
  • Ability to stay within time rage of set tasks

Certification

  • Microsoft Office Specialist: Associate (Office 2019)

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeInternship

Work Location

Remote

Important To Me

401k matchWork-life balancePaid sick leaveWork from home optionFlexible work hours

Software

Excel

Word

Outlook

Powerpoint

Interests

Communication: Enjoying interacting with people, listening to their needs, and providing helpful assistance

Adaptability: Being flexible and able to adjust to various customer situations and preferences, ensuring a positive experience for each interaction

Positive attitude: Approaching each customer interaction with enthusiasm, optimism, and a willingness to make a difference in their experience

Timeline

Fulfillment Expert

Target
10.2022 - Current

Trainer

Chick-fil-A
04.2020 - 09.2023

Associate of Applied Science - Computer Science Applications

J. Sargeant Reynolds Community College

High School Diploma -

Godwin High School

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ELIAN RODRIGUEZ GUZMAN