Shae Shifflett
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner Operator/Business Owner
Visionary Trucking
Martinsburg, WV
11.2023 - Current
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Interacted well with customers to build connections and nurture relationships.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Safety Coordinator/Class A CDL Driver
NFI Industries
Hagerstown, Maryland
06.2023 - 10.2023
- Reviewed drive cam videos from incidents that happened on the road and coached drivers on those behaviors such as their following distance, speed, and other safety issues
- Implemented a certificate program in which I presented certificates of recognition to those drivers who missed a near collision due to their excellent driving and other safe driving habits
- Reviewed HOS (hours of service) ELD (electronic logging devices) logs and checked for uncertified logs, as well as missing pre-trip and post-trip inspections and any HOS violations
- Held conversations with the drivers and if necessary, had them complete paper logs for me
- Hauled loads occasionally on the weekends in a day cab tractor with a 53' trailer, staying within a distance that I could still be home at the end of the shift
Account Supervisor II/Driver Recruiter II/Class A CDL Driver
US Xpress
Chattanooga, TN
08.2020 - 12.2022
- Supervised a fleet of close to 40 Class A CDL Drivers for a dedicated account
- Planned and dispatched their loads based on their locations, home times and hours of service that they had available
- Approved time off requests, as well as tracked their locations to ensure on time delivery for their delivery appointments that were scheduled
- Picked the loads wanted for the week from the customer, scheduled maintenance for my fleet of trucks, got the drivers in for their random and follow up drug screens, ensured they stayed on task with their DOT Physical renewals, and ensured that they stayed on top of their CDL to make sure it remained active with their state's DMV
- Recruited Class A CDL Drivers in a fast paced, high-volume role that included inbound and outbound calls, messages and emails
- Promoted from Recruiter I to Recruiter II for my performance and numbers within 4.5 months
- Picked up and delivered loads for a dedicated account all over the Southeast and Northeast region with a sleeper cab tractor and 53' dry van trailer, with weekly home time of a 34 hour reset
HR Administrative Assistant
Crosswinds Youth Services
Cocoa, FL
01.2019 - 03.2019
- Screened applicants, called to set up interviews, searched for sex offenders and researched criminal history reports
- Ran new employee drivers license to ensure they were in good status and active
- Filed paperwork for background checks; activated and set up new company cell phones; office supply orders; answering phones; checking in visitors at times; assisting accounting with outbound checks; making copies; assisting CFO and COO as needed
Pension Services
National Electrical Benefit Funds
Rockville, MD
01.2017 - 05.2018
- Assisted retired electrical union workers with their retirement and pension benefits via telephone calls
- Updated participant addresses in database when returned mail would get sent back and when received from local unions
- Retrieved voicemails left over night and when office was closed and distributed those voicemails to colleagues for return calls
Licensed P&C Insurance Sales Agent
Ashcraft Associates
Alexandria, VA
11.2014 - 06.2017
- Processed claims and sent them to carriers for handling and investigation
- Generated and sent out proof of coverage such as Certificates of Insurance and Auto ID cards
- Reviewed premium audit information; quoted, sold and serviced P&C Insurance products
- Assisted clients by answering questions pertaining to billing, coverage and other things pertaining to their policies
Education
Master Of Science - Human Resources Management
Strayer University
Washington, DCBachelor Of Science - Business
University of Phoenix
Richmond, VASkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Staff management
- Hiring and onboarding
- Employee motivation
- Records organization and management
- Customer service management
- Team leadership
- Human resources
- Administrative oversight
Certification
- Life and Health Insurance License - State Department of Insurance.
- Class A CDL
Timeline
Owner Operator/Business Owner
Visionary Trucking
11.2023 - Current
Safety Coordinator/Class A CDL Driver
NFI Industries
06.2023 - 10.2023
Account Supervisor II/Driver Recruiter II/Class A CDL Driver
US Xpress
08.2020 - 12.2022
HR Administrative Assistant
Crosswinds Youth Services
01.2019 - 03.2019
Pension Services
National Electrical Benefit Funds
01.2017 - 05.2018
Licensed P&C Insurance Sales Agent
Ashcraft Associates
11.2014 - 06.2017
Master Of Science - Human Resources Management
Strayer University
Bachelor Of Science - Business
University of Phoenix