SaiTeja Parlapalli
Brandon,FL
Summary
Dynamic Business Analyst with a proven experience around 5 years at Concentrix Services Pvt Ltd, where I spearheaded a CRM system implementation, boosting sales efficiency by 20%. Expert in SQL and adept at Agile methodologies, I excel in transforming data into actionable insights and fostering team collaboration to drive process improvements and strategic decision-making.
Overview
5
5
years of professional experience
Work History
Business Analyst
Concentrix Services put ltd
Bengaluru, India
08.2017 - 04.2022
- Led requirement-gathering sessions with stakeholders and business units to define project objectives, resulting in the successful implementation of [specific project name or type]
- Developed detailed Business Requirements Documents (BRD), Functional Requirements Documents (FRD), and use cases to support project goals and ensure clarity
- Conducted root cause analyses and recommended process improvements, saving the company 15% in operational costs
- Collaborated with development teams using Agile methodologies, facilitating sprint planning, daily stand-ups, and retrospectives to ensure seamless communication
- Designed dashboards and visualizations in Tableau and Power BI, providing actionable insights for key business decisions
- Supported data-driven decision-making by extracting and analyzing data from SQL databases, enabling improved forecasting and resource allocation
- Performed user acceptance testing (UAT), ensuring system functionality aligned with business expectations before deployment
- Key Projects
- CRM System Implementation: Managed end-to-end requirements for a CRM platform, enhancing customer engagement and improving sales efficiency by 20%
- Business Intelligence Dashboard: Designed a Power BI dashboard that provided real-time insights into key performance indicators, enabling faster decision-making
- Process Automation Initiative: Spearheaded a project to automate manual workflows, reducing processing time by 30%
Education
Master of science - Computer science
Sacred Heart University
Fairfield12.2023
Skills
- Microsoft Excel
- SQL
- Tableau
- Power BI
- JIRA
- MS Visio
- Lucid chart
- Agile
- Scrum
- Waterfall
- Requirements Gathering
- Gap Analysis
- Use case development
- SWOT Analysis
- Process Mapping
Key Projects
CRM System Implementation, Managed end-to-end requirements for a CRM platform, enhancing customer engagement and improving sales efficiency by 20%.
Business Intelligence Dashboard, Designed a Power BI dashboard that provided real-time insights into key performance indicators, enabling faster decision-making.
Process Automation Initiative, Spearheaded a project to automate manual workflows, reducing processing time by 30%.
Timeline
Business Analyst
Concentrix Services put ltd
08.2017 - 04.2022
Master of science - Computer science
Sacred Heart University
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