Brenda Morales

Assist with coordinating the orientation of new hires. Assist in ensuring new hires are aware of Center’s policies and procedures. Assist in creating and/or updating and implementing training processes as needed. Conduct and/or assist with training for established front office staff. Conduct initial and follow up training for new hires. Document progress of various training statuses for evaluation of performance. Provide support regarding policies and procedures for front office staff as needed. Educate billing and clerical employees with updates as needed. Provide backup for cashier or clerk position. Assist patient to complete medical and/or surgical release forms as needed. Assist physicians to acquire patient’s medical records from outside providers. Assist patients with acquisition of their own medical records, explaining procedures, collecting fee and copying appropriate documents. Assist physician to send and receive medial information to and from patients, other providers and facilities. Retrieve and distribute incoming and outgoing team area mail. Assist with translations as needed. As assigned by supervisor.

Help clients take prescribed medication. Assist clients with ambulation and mobility around the house or outside (doctor’s appointments, walks etc.) Assist clients with personal care and hygiene. Help clients with physical therapy exercises. Plan and prepare meals with assistance from the clients (when they are able). Do the client’s shopping or accompany them when they shop. Perform light housekeeping duties that clients can’t complete on their own. Be a pleasant and supportive companion. Report any unusual incidents. Act quickly and responsibly in cases of emergency.