Stephen Francis
East Northport,NY
Summary
With a solid academic background in Criminal Justice and law Enforcement Technology from Farmingdale State College, I am actively seeking a position that aligns with my skills and offers opportunities for continuous personal and professional growth. In my current role as a Customer Service Representative, I have honed my abilities in handling financial transactions, restocking merchandise, and delivering exceptional customer service. My commitment to maintaining organized work areas, coupled with my excellent listening and problem-solving skills, enables me to effectively address customer needs and contribute to a positive service experience. I am eager to bring my dedication and proficiency to a company that values employee development and fosters a culture of growth, where I can contribute to its success and further develop my skills
Overview
7
7
years of professional experience
Work History
Accounts Receivable & Payable/Pharmacy Technician
MCDD Chemists/Town Drug
08.2017 - Current
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients' behalf.
- Reduced medication errors by diligently cross-checking medications against patients' profiles before dispensing.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Set up and modified patient profiles to include current medications and insurance details.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Inspected account books and recorded transactions.
- Assisted in preparing accurate financial statements by maintaining organized records of all transactions related to accounts payable and receivable.
- Resolved complex billing disputes between vendors or clients to ensure smooth operations and minimize delays in payment processing.
- Managed electronic payment systems to streamline payment processes and reduce errors.
- Input financial data and produced reports using DataScan.
Event Planner/Warehouse Support/Laborer
REDMAX Events
07.2021 - 09.2023
- Warehouse support; inventory control and restocking.
- Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
- Performed event coordination for larger parties and gatherings of 200-1000 people.
Laborer
Incorporated Village Of Northport
05.2022 - 08.2023
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
- Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Managed safe and efficient use of tools and equipment on construction sites.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Maintained organized and clean work areas at all times on job sites.
Customer Service/Delivery Assistant
FedEx
05.2021 - 08.2021
- Sorted and loaded packages by route on trucks for delivery
- Delivered approximately 150 packages a day to residential and commercial customers.
- Inspected load security and checked for damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Delivered packages to customer doorsteps and business offices.
Education
Bachelor of Science - Criminal Justice
SUNY Farmingdale
Farmingdale, NY05.2024
Skills
- Warehouse Maintenance
- Inventory Control
- Distribution
- Customer Relations
- Patience Maintenance
- Account Management
- Communication
- Team Management
- Google Applications
- Excel
- PowerPoint
- Word
Timeline
Laborer
Incorporated Village Of Northport
05.2022 - 08.2023
Event Planner/Warehouse Support/Laborer
REDMAX Events
07.2021 - 09.2023
Customer Service/Delivery Assistant
FedEx
05.2021 - 08.2021
Accounts Receivable & Payable/Pharmacy Technician
MCDD Chemists/Town Drug
08.2017 - Current
Bachelor of Science - Criminal Justice
SUNY Farmingdale