Jillian Eldred
Holland
Summary
Dynamic and compassionate healthcare professional with extensive experience as a Surgery Scheduler/Medical Assistant, excelling in patient-focused care and medical office administration. Demonstrated proficiency in EMR/EHR and phlebotomy, enhancing patient relations and streamlining procedures. Achieved significant improvements in patient scheduling efficiency and medical equipment sterilization, ensuring high-quality care and operational excellence.
Overview
13
13
years of professional experience
Work History
Surgery Scheduler/Medical Assistant
Holland Hospital General Surgery
05.2015 - 01.2023
- Managed planning, scheduling, and coordination of outpatient procedures, including pre-operative and post-operative appointments.
- Verified insurance coverage, obtained pre-authorizations, and resolved scheduling conflicts.
- Educated patients about surgeries, providing treatment plan documentation and conducting intake interviews.
- Maintained and updated patient records, daily calendars, and surgery schedules.
- Handled administrative tasks, including filing, processing referrals, and routing laboratory results.
- Assisted physicians with surgeries, including preparing the operating room and sterilizing instruments.
- Monitored and maintained medical supplies to ensure readiness for surgeries.
- Collaborated with medical staff to create an efficient and patient-centered surgical environment.
Medical Assistant
OBGYN Associates of Holland
01.2019 - 05.2019
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Patient Care Attendant
Holland Hospital Urgent Care
09.2014 - 05.2015
- Maintained proper healing and sanitary measures by changing dressings, bandages, and binders.
- Assisted nurses and physicians in providing comprehensive patient care.
- Escorted patients, took vital signs, and conducted patient intake.
- Collected and performed point-of-care tests, including blood samples.
- Ensured cleanliness and readiness of rooms by cleaning and stocking supplies.
Phlebotomist
Holland Hospital
01.2014 - 09.2014
- Packaged and shipped specimens to the central lab, ensuring proper handling and documentation.
- Performed venipuncture and other procedures, maintaining high standards of cleanliness and personal protective equipment usage.
- Organized daily work priorities and ensured the phlebotomy cart was stocked with necessary supplies.
- Collected and processed blood samples using various techniques and equipment.
Lifeguard
MVP Athletic Club
01.2010 - 08.2014
- Monitored swimmers for distress and ensured the safety of guests in and around the pool.
- Provided courteous customer service, promptly resolving issues and addressing concerns.
- Maintained proficiency in First Aid and CPR, responding efficiently to emergencies.
- Conducted daily pool maintenance, including monitoring chlorine levels and other water chemistry.
Education
Associate of Applied Science - Medical Assisting And Phlebotomy
Davenport University
Grand Rapids, MI05-2013
Skills
- Patient-focused care
- Patient scheduling
- Medical office administration
- Patient relations
- EMR / EHR
- Phlebotomy
- Compassionate customer service
- Medical terminology knowledge
- Quick problem solver
- Sterilization techniques
- Proper sterilization techniques
- Data entry
- Procedure assistance
Timeline
Medical Assistant
OBGYN Associates of Holland
01.2019 - 05.2019
Surgery Scheduler/Medical Assistant
Holland Hospital General Surgery
05.2015 - 01.2023
Patient Care Attendant
Holland Hospital Urgent Care
09.2014 - 05.2015
Phlebotomist
Holland Hospital
01.2014 - 09.2014
Lifeguard
MVP Athletic Club
01.2010 - 08.2014
Associate of Applied Science - Medical Assisting And Phlebotomy
Davenport University
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