Roxann Lucio
McAllen,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
CNO Financial
Carmel, IN
08.2021 - Current
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring current.
- Systems i use to perform my duties are Pega, Content Navigator, C3, Bill pay advantage, AIW for check inquiry,life pro, and TPX
- Maintain detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Black Turtle Services
McAllen, TX
09.2017 - 11.2017
- Performed administrative tasks such as filing paperwork, updating databases and generating reports for FEMA regarding the hurricane that hit Puerto Rico and damaged houses that needed to file a claim
- Developed strong relationships with customers by providing personalized assistance and support.
Medical Transportation Driver
L'fleur Transportation
Corpus Christi, TX
01.2015 - 12.2015
- Provided safe and timely transportation for patients to medical appointments.
- Maintained records of patient pick-up, drop-off times and destinations in log book.
- Inspected vehicle daily to ensure safety and cleanliness standards were met.
- Assisted passengers with mobility issues into and out of vehicles when necessary.
- Performed minor vehicle maintenance such as checking fluid levels and tire pressure.
- Transported patients in wheelchairs or wheelchairs if needed, using appropriate equipment and techniques.
- Communicated effectively with dispatch to receive updated information about trip assignments.
Medical Transportation Driver
Advance Ems
Corpus Christi, TX
11.2014 - 12.2014
- Provided safe and timely transportation for patients to medical appointments.
- Maintained records of patient pick-up, drop-off times and destinations in log book.
- Assisted passengers with mobility issues into and out of vehicles when necessary.
- Complied with all applicable traffic laws while operating a company vehicle.
- Responded promptly to any emergency situations that arose during transportations services provided.
Medical Dispatcher/Transporter
Angelcare Ambulance
Beeville, TX
08.2012 - 10.2014
- Answered incoming calls from patients, physicians and other medical personnel to coordinate medical transportation services.
- Maintained accurate records of patient information, including name, pickup location, destination and any special needs or circumstances.
- Dispatched drivers to pick up patients in a timely manner while ensuring their safety and comfort.
- Assisted with scheduling of follow-up appointments as needed.
- Maintained communication with drivers throughout the course of each trip to ensure they were on schedule and that no unexpected issues arose.
- Provided technical support for software used by dispatchers such as mapping programs or GPS systems.
Education
High School Diploma -
Veterans Memorial High School
Mission, TX05-2014
Some College (No Degree) - Computer Office Specialist
South Texas Vocational Technical Institute - McAllen
Mcallen, TXLanguages
Spanish
Professional
Timeline
Customer Service Representative
CNO Financial
08.2021 - Current
Customer Service Representative
Black Turtle Services
09.2017 - 11.2017
Medical Transportation Driver
L'fleur Transportation
01.2015 - 12.2015
Medical Transportation Driver
Advance Ems
11.2014 - 12.2014
Medical Dispatcher/Transporter
Angelcare Ambulance
08.2012 - 10.2014
High School Diploma -
Veterans Memorial High School
Some College (No Degree) - Computer Office Specialist
South Texas Vocational Technical Institute - McAllen