Jada Gilkes
Virginia Beach,VA
Summary
Driven Pharmacy Technician with 2 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining workflow and updating pharmacy records. Well-organized, team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
4
4
years of professional experience
Work History
Certified Pharmacy Technician Supervisor
Walgreens Pharmacy
07.2022 - Current
- Enhanced team efficiency by training and supervising pharmacy technicians, ensuring adherence to protocols and procedures.
- Improved patient care by accurately dispensing medications and providing thorough medication counseling.
- Served as a reliable point-of-contact for insurance companies, resolving billing issues swiftly to minimize delays in patient treatment plans.
- Championed continuing education opportunities for staff members, promoting professional development and enhancing skill sets across the team.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collaborated with store manager to maintain daily operations.
Private Tutor
Sinkinson Dyslexia
03.2023 - Current
- Improved individual student performance by providing personalized instruction and feedback on assignments.
- Non-profit Foundation
- Developed strong relationships with students and parents, resulting in increased collaboration and communication.
- Assisted struggling students with targeted interventions, leading to improved reading comprehension and academic success.
- Organized extracurricular activities focused on building self-esteem and resilience in students with dyslexia, empowering them to overcome challenges.
Front End Customer Service Associate
Walmart
07.2020 - 07.2021
- Provided exceptional service for customers by quickly processing transactions and answering questions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
- Assisted in training new team members, sharing best practices for providing excellent customer service.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
Education
Biomedical Sciences
Old Dominion University
Norfolk, VA01.2024
Honors Diploma -
Monroe Woodbury High School
Monroe, NY06.2021
Skills
- Certified by Red Cross in First Aid
- PTCB Certification
- Social Skills Development
- Behavior Intervention Plans
- Autism Spectrum Knowledge
- Down Syndrome Knowledge
- Pharmaceutical Calculations
Community Service
Woodbury Community Ambulance, Youth Member, 05/01/21, 07/01/21, While volunteering for my community ambulance I was able to witness certain traumas, and assist in quickly assessing the problem and coming up with a solution. Due to COVID restrictions I was not able to ride as much as I had liked, but I did learn very valuable first aid procedures.
Hobbies and Interests
During high school, I was Head Coach of the Unified Basketball Team. This was a team of special education kids that were willing to learn how to play basketball. I joined this team my freshman year of high school and continued with it throughout all 4 years. I was in charge of designing practices and leading these kids to become the best players they could be. In all four seasons, we remained undefeated.
Timeline
Private Tutor
Sinkinson Dyslexia
03.2023 - Current
Certified Pharmacy Technician Supervisor
Walgreens Pharmacy
07.2022 - Current
Front End Customer Service Associate
Walmart
07.2020 - 07.2021
Biomedical Sciences
Old Dominion University
Honors Diploma -
Monroe Woodbury High School
Similar Profiles
Shani PoundsShani Pounds
Senior Certified Pharmacy Technician at Walgreens Pharmacy/ Walgreens Specialty PharmacySenior Certified Pharmacy Technician at Walgreens Pharmacy/ Walgreens Specialty Pharmacy
Emily ZwolakEmily Zwolak
Pharmacy Operations Manager at Walgreens PharmacyPharmacy Operations Manager at Walgreens Pharmacy
Lincy C. TaracenaLincy C. Taracena
Certified Pharmacy Technician at Walgreens PharmacyCertified Pharmacy Technician at Walgreens Pharmacy
Phoebe TranPhoebe Tran
Pharmacy Technician Intern at Walgreens PharmacyPharmacy Technician Intern at Walgreens Pharmacy
Jackelyne MagloireJackelyne Magloire
Cafeteria Assistant at Virginia Beach City Public SchoolsCafeteria Assistant at Virginia Beach City Public Schools