Jakob Krapf
St Louis,MO
Summary
Experienced with customers due to background of multiple years of working on a golf course, and being a busser at two different locations(one of which I am still employed at currently). Understands customer satisfaction is key in any retail or food industry jobs. Also I understand and know what it is like to work under pressure, yet still maintain customer satisfaction.
Overview
6
6
years of professional experience
Work History
Busser
Pueblo Solis
SAINT LOUIS, United States
01.2021 - Current
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Recommended dished towards customers
- Fixed any mistakes that were made
- Always friendly toward the customer
Busser
Orlando Gardens
SAINT LOUIS, United States
02.2019 - 06.2020
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Trained new staff in bussing and cleaning procedures.
Golf Caddy
Sunset Hills Country Club
SAINT LOUIS, United States
04.2016 - 04.2019
- Maintained smooth pace of play for golfers on course.
- Assisted golfers with selecting clubs, choosing strategies and lining up shots.
- Repaired divots and ball marks and raked bunkers to increase course attraction and boost membership rates.
- Carried two bags of clubs for full 18-hole rounds of golf.
- Cleaned and maintained balls, clubs and course amenities.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Education
High School Diploma -
Lutheran High School South
9515 Tesson Ferry Rd05.2021
Skills
- Menu Memorization
- Cleaning Up Spills
- Silverware and Glassware Restocking
- Problem Detection and Resolution
- Persuasive Approach
- Customer Needs Assessments
- Process Monitoring
- Guest Satisfaction
Timeline
Busser
Pueblo Solis
01.2021 - Current
Busser
Orlando Gardens
02.2019 - 06.2020
Golf Caddy
Sunset Hills Country Club
04.2016 - 04.2019
High School Diploma -
Lutheran High School South
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