Summary
Overview
Work History
Education
Skills
Timeline
Generic

May Castillo

Henderson,NV

Summary

Dynamic professional with call center experience at Precision Opinion, adept at problem-solving and customer communications. Proven ability to enhance customer satisfaction through empathetic interactions and effective conflict resolution. Skilled in curriculum mapping and public safety awareness, fostering positive relationships and ensuring safety in diverse environments.

Overview

9
9
years of professional experience

Work History

Call Agent

Precision Opinion
03.2023 - Current
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
  • Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.

Seasonal Stock

Amazon
09.2023 - 01.2024
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Seasonal Cashier

Mystic Dream
07.2022 - 03.2023
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Preschool Teacher

Kiddie Academy
02.2019 - 11.2022
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Encouraged critical thinking and problem-solving skills with specially designed activities and games.

Seasonal Sales

BoxLunch
08.2021 - 12.2021
  • Enhanced brand visibility within assigned territory through creative merchandising displays at retail locations.
  • Boosted customer satisfaction by implementing new sales strategies and optimizing the retail environment.
  • Increased retail sales by utilizing strong product knowledge and effective upselling techniques.

Lifeguard

City of Henderson
01.2016 - 09.2019
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.

Education

High School Diploma -

Foothill
Henderson, NV
06-2016

Skills

  • Problem-solving skills
  • Call center experience
  • Answering questions
  • Customer communications
  • Lifeguard training
  • Public safety awareness
  • Curriculum mapping
  • Collaborative learning
  • Pedagogical expertise

Timeline

Seasonal Stock

Amazon
09.2023 - 01.2024

Call Agent

Precision Opinion
03.2023 - Current

Seasonal Cashier

Mystic Dream
07.2022 - 03.2023

Seasonal Sales

BoxLunch
08.2021 - 12.2021

Preschool Teacher

Kiddie Academy
02.2019 - 11.2022

Lifeguard

City of Henderson
01.2016 - 09.2019

High School Diploma -

Foothill

Similar Profiles

CREATE PROFILE
May Castillo