Tina Ruppert
Albany ,LA
Summary
Customer-oriented retail manager with expertise in strategic planning, staff development and training and profit and loss control. Diligent and systematic professional offering eleven years background driving company objectives. Dedicated to creating positive, welcoming store environment and building team of top performers to drive sales.
Overview
12
12
years of professional experience
Work History
Assistant Store Leader
PetSmart Charities
Denham Springs, LA
08.2022 - Current
- Monitored store operations, ensuring compliance with company policies and procedures.
- Assisted in the development of strategies for increasing customer satisfaction and sales performance.
- Developed and implemented plans for daily operations, including inventory management, staffing and scheduling.
- Coached, mentored and trained new team members on operational processes and procedures.
Softlines Manager
Academy Sports + Outdoors
Hammond, LA
06.2021 - 08.2022
- Designed floor plans to maximize merchandising strategies by refreshing signage, organizing displays and keeping premises de-cluttered.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Recruited, managed and motivated 35 member retail team to give every guest positive and memorable experiences.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Led and developed management team of 35.
Executive Team Leader - Assets Protection
Target
Hammond, LA
03.2017 - 02.2021
- Controlled reduction of loss inventory by protecting company assets.
- Reduced shrink 50% through thorough training of loss prevention staff and meticulous reviews of company documents.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Built cross-functional relationships with business partners to reduce losses.
Shift Leader
Pizza Hut
Mandeville, LA
07.2012 - 02.2017
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Associate of Arts - Criminal Justice
Delgado Community College
New Orleans, LA05.2020
Associate of Arts - General Studies
Delgado Community College
New Orleans, LA12.2019
Skills
- Multitasking Abilities
- Problem-Solving
- Cultural Awareness
- Teambuilding
- Self-Motivated
- Team Development
Timeline
Assistant Store Leader
PetSmart Charities
08.2022 - Current
Softlines Manager
Academy Sports + Outdoors
06.2021 - 08.2022
Executive Team Leader - Assets Protection
Target
03.2017 - 02.2021
Shift Leader
Pizza Hut
07.2012 - 02.2017
Associate of Arts - Criminal Justice
Delgado Community College
Associate of Arts - General Studies
Delgado Community College
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