Derek Harden
Morrisville,NC
Summary
Passionate and detail-oriented customer service professional with several years of experience. Eager to build customer loyalty, applying interpersonal and good communication skills. Excellent time management, problem-solving, and leadership abilities. Thrives in fast paced environments with a strong concern for the customer experience.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Empire Distributors
Durham, NC
07.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Fostered positive working relationships with regular customers.
- Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Route Service Sales Representative
Cintas
Durham, NC
01.2021 - 07.2022
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
Delivery Courier
FedEx
Durham, NC
10.2020 - 12.2020
- Organize, scan and load parcels onto delivery truck
- Timely and safely deliver parcels to commercial and residential customers
- Follow safety guidelines in accordance with company's and
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
FedEx Ground
Barrington, NJ
04.2019 - 10.2020
- Organized, scanned and loaded parcels onto delivery truck
- Timely and safely delivered parcels to commercial and residential customers
- Followed safety guidelines in accordance with company's and
- Epartment of Transportation's standard protocol, procedures and policies.
Route Sales Representative
Schwan's Home Food Services
Millville, NJ
12.2018 - 02.2019
- Organized and loaded customer's food orders onto delivery truck
- Timely and safely delivered customer's food orders with specified delivery windows.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Boosted revenues by upselling and cross-selling products to new and established customers.
Delivery Courier
FedEx
Barrington, NJ
11.2014 - 05.2018
- Organized, scanned and loaded parcels onto delivery truck
- Timely and safely delivered parcels to commercial and residential customers
- Followed safety guidelines in accordance with company's and
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
Education
High School Diploma -
Millville Senior High School
Millville, NJ06.2010
Skills
- Customer Relationships
- Communication and Interpersonal Skills
- Attention to Detail
- Customer service efficient
- Thrives in fast paced environment
- Quick learner
- Great concern for customers experience
- Problem Solving
- Customer Support
Timeline
Delivery Driver
Empire Distributors
07.2021 - Current
Route Service Sales Representative
Cintas
01.2021 - 07.2022
Delivery Courier
FedEx
10.2020 - 12.2020
FedEx Ground
04.2019 - 10.2020
Route Sales Representative
Schwan's Home Food Services
12.2018 - 02.2019
Delivery Courier
FedEx
11.2014 - 05.2018
High School Diploma -
Millville Senior High School
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