Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Johnson

Elizabeth,NJ

Summary

Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Advocate4Me Rep Sr. (Navigator)

United Healthcare
01.2023 - Current
  • Established positive relationships with customers through effective communication techniques.
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
  • Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
  • Participated in training sessions designed to improve overall job performance.
  • Consistently met daily performance goals set by management team members.
  • Answered customer inquiries promptly and professionally.

Care Coordinator

Robert Wood Johnson Hospital
06.2021 - 03.2024
  • Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
  • Provided crisis intervention services when needed.
  • Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
  • Assessed safety risks associated with living environments or activities of daily living.
  • Intake assessments
  • Scheduler for outpatient procedures
  • Monitored and evaluated patient progress, adjusting treatment plans as needed.
  • Supported clients during hospital admissions and discharges.
  • Educated clients on available resources and services within their communities.

Senior Care Coordinator

Our House Inc
04.2018 - 06.2023
  • Maintained accurate records of client assessments, treatments and services provided.
  • Ensured compliance with all applicable laws related to elder care services provisioning.
  • Attended conferences or seminars related to senior care coordination topics.
  • Developed strategies for addressing challenging behaviors exhibited by some seniors.
  • Facilitated communication between primary caregivers and other healthcare professionals involved in the patient's care.
  • Organized and coordinated medical appointments for elderly clients.
  • Assisted with activities of daily living such as bathing, dressing, eating, toileting, grooming, and mobility.
  • Medicaid billing.
  • Audits.
  • Conducted quarterly meetings with NJ State Support Coordinators to support the individual and their families.

Residential Assistant

Rose House
09.2014 - 08.2022

Education

Rutgers University- BASW

Skills

  • Mentoring & Coaching
  • Prior Authorizations
  • Insurance Billing
  • Learning & Development
  • Family Support
  • Case Management
  • Claims
  • Leadership
  • Trainee
  • Member Support
  • Maestro
  • Benefits
  • M&R Navigation
  • Client Services
  • Records Management
  • Customer Support
  • Client Relationship Building
  • Staff Training
  • Customer Relations

Timeline

Advocate4Me Rep Sr. (Navigator)

United Healthcare
01.2023 - Current

Care Coordinator

Robert Wood Johnson Hospital
06.2021 - 03.2024

Senior Care Coordinator

Our House Inc
04.2018 - 06.2023

Residential Assistant

Rose House
09.2014 - 08.2022

Rutgers University- BASW
Tamara Johnson