Knowledgeable and dedicated customer service professional with extensive experience in the health care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Hi, I’m
Kanahi Beathea
Chicago,Illinois
Summary
Overview
13
years of professional experience
1
Certification
Work History
United Health Care
Advocate4me Rep Sr/Service Navigator
2022.09 - Current (2 years)
Job overview
- Provides telephonic outreach to Medicaid members to complete social determinants of health assessments.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Analyze and resolve verbal and written claims and authorization appeals from providers and pursue resolution of formal grievances from members.
- Consistently meets metrics, both quality & performance
Innovista Health
Health Care Coding Specialist II
2021.04 - Current (3 years & 5 months)
Job overview
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
Centene Corporation
Retention Coordinator
2020.02 - 2020.11 (9 months)
Job overview
- Built constructive customer relationships to improve loyalty and recommendations.
- Identified changing customer needs and adapted service strategies to meet them.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Established customer retention programs to improve loyalty and increase lifetime value.
Falcon Care LLC
Care Coordinator/Clinical Manager
2017.06 - 2019.10 (2 years & 4 months)
Job overview
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Advocate Trinity Hospital
Patient Care Technician
2010.10 - 2017.06 (6 years & 8 months)
Job overview
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Used principles of growth and development to provide age-specific treatment and care.
Education
ITT-Technical Institute
Associate of Science Degree in Nursing
University Overview
Capella University Minneapolis, MN
Bachelor of Health Care Administration/Management
12.2025
University Overview
Skills
- Needs Analysis
- Paperwork Processing
- Records Management
- Technical Troubleshooting
- Customer Support
- Systems and Software Expertise
- Database Maintenance
- Spreadsheet Tracking
- Eligibility Determination
- Staff Development
- Workforce Management
- Complaint Resolution
Certification
- American Academy of Professional Coders, Frankfort, IL, CRC/CPC, 02/2022
- National Center for Competency Testing, Overland Park, KS, National Certified Phlebotomy Technician, 04/2010
- SIUC Nurse Aide Testing, Carbondale, IL, Certified Nursing Assistant Certification Received, 04/2010
Timeline
Advocate4me Rep Sr/Service Navigator
United Health Care
2022.09 - Current (2 years)
Health Care Coding Specialist II
Innovista Health
2021.04 - Current (3 years & 5 months)
Retention Coordinator
Centene Corporation
2020.02 - 2020.11 (9 months)
Care Coordinator/Clinical Manager
Falcon Care LLC
2017.06 - 2019.10 (2 years & 4 months)
Patient Care Technician
Advocate Trinity Hospital
2010.10 - 2017.06 (6 years & 8 months)
ITT-Technical Institute
Associate of Science Degree in Nursing
Capella University
Bachelor of Health Care Administration/Management
- American Academy of Professional Coders, Frankfort, IL, CRC/CPC, 02/2022
- National Center for Competency Testing, Overland Park, KS, National Certified Phlebotomy Technician, 04/2010
- SIUC Nurse Aide Testing, Carbondale, IL, Certified Nursing Assistant Certification Received, 04/2010
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