Caroline Irwin
Tacoma,WA
Summary
Dedicated and hard-working customer relations with 7+ years of experience. Strong verbal and written communication skills with proficiency in solution-based problem-solving. Knowledgeable with Microsoft Office and Excel but can adapt quickly to any applications. Took a lead role in community engagement by holding events and contacting local businesses. Oversaw the Atelier program, ensuring that the program met weekly sales goals. Confident with working independently as well as part of a team. Communicative and organized Client Advisor with experience providing exceptional client support services. Adapt to managing existing client relationships and formulating and implementing advice.
Overview
2
2
years of professional experience
Work History
Client Advisor/Personal Stylist
BR
03.2022 - Current
- Responsible for 10% of sales based on weekly sales goals, through appointments and new clients.
- Making sure acquisition rate for new clientele was consistent.
- Supporting stylists to maximize relationships by writing templates for affective outreach, coaching on styling appointments
- Responsible for writing any announcement regarding upcoming events completing them timely manner.
- Completed daily logs, tracked data and managed clients' needs to better anticipate them.
Personal Stylist
Nordstrom
01.2022 - 03.2022
- Communicating with clients, telling them about company events while being updated about personal events.
- Was able to balance cultivating a 4% increase in clients while also preserving established relationships.
- Knowing and tailoring each trend to fit each client’s needs and lifestyle
- Was able to meet and surpass daily and weekly sales goals
- Created comprehensive proposals outlining styling concepts and concepts for seasonal looks
Sales Associate
Nordstrom
09.2021 - 01.2022
- Identified and maximized sales opportunities and increased customer retention rates
- Utilized both in-person and digital tools for sales
- Maintain relationships with over 50 customers insuring each need was met.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Engaged with customers to build rapport and loyalty
Education
Bachelors - Humanities/Communication
Evergreen State College
Olympia, WA2021
Skills
- Relationship Management
- Problem-solving abilities
- Attention to detail
- Goal setting
- Product knowledge
- Customer service orientation
Timeline
Client Advisor/Personal Stylist
BR
03.2022 - Current
Personal Stylist
Nordstrom
01.2022 - 03.2022
Sales Associate
Nordstrom
09.2021 - 01.2022
Bachelors - Humanities/Communication
Evergreen State College
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