Eric Robertson
Summary
Upbeat, client-focused Sales Professional with 30 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
28
28
years of professional experience
Work History
Client Advisor, Personal Stylist
Neiman Marcus
Paramus, NJ
10.2022 - Current
- Worked closely with senior management team members regarding client relations initiatives.
- Created personalized looks that complemented individual body shapes, lifestyle, and budget.
- Provided expertise on current fashion trends and styling techniques.
- Assisted clients in selecting appropriate clothing for special occasions and everyday wear.
- Developed strong relationships with customers by providing exceptional customer service.
- Assisted in special projects as needed such as promotional events or seasonal campaigns.
Fashion Advisor
Chanel
Short Hills, NJ
08.2016 - 10.2022
- Developed customer profiles and kept up-to-date records of client purchases.
- Provided personalized fashion advice to customers based on their body type and personal preferences.
- Developed a strong knowledge of the store's inventory, including fabrics, colors, sizes, and styles.
- Demonstrated understanding of current trends to assist customers with their selections.
- Managed customer inquiries regarding product availability and delivery times.
- Provided excellent customer service by responding promptly to customer complaints or concerns.
Senior Sales Associate
Ralph Lauren
New York, NY
08.1996 - 08.2016
- Assisted customers with selecting products that best suited their needs.
- Provided detailed product knowledge to customers.
- Executed daily store operations including opening and closing procedures.
- Processed payments accurately and efficiently using point of sale systems.
- Developed strong relationships with customers by providing exceptional customer service.
Education
Some College (No Degree) - Mass Communications
Pepperdine University
Malibu, CASome College (No Degree) - Radio And Television Broadcasting
University of Southern California
Los Angeles, CASkills
- Consultative Selling
- New Business Development
- Cash Handling
- Department coordination
- Product Promotion
- Customer Engagement
- Information Verification
- Client Retention Strategies
- Client interaction
References
References available upon request.
Timeline
Client Advisor, Personal Stylist
Neiman Marcus
10.2022 - Current
Fashion Advisor
Chanel
08.2016 - 10.2022
Senior Sales Associate
Ralph Lauren
08.1996 - 08.2016
Some College (No Degree) - Mass Communications
Pepperdine University
Some College (No Degree) - Radio And Television Broadcasting
University of Southern California
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